Summary
Fakeeh Care Group is seeking an Account Manager in Jeddah to manage client relationships and support the delivery and adoption of IT and E-Health solutions. The role includes coordinating with internal and technical teams, monitoring projects, resolving client issues, identifying opportunities within existing accounts, and reporting on client feedback and performance. Applicants should have 3–5 years of client relationship management experience, preferably in software or technology, and a bachelor’s degree in IT, Business Administration, or a related field. Excellent English is required; Arabic is preferred, and travel to various locations may be needed.
The posting
As published on fakeeh.care. Pulled from the employer's site and shown as they wrote it.
1. Establish long-term relationships with key clients to ensure their satisfaction and loyalty.
2. Gain a deep understanding of client needs and offer suitable solutions to enhance their experience.
3. Develop a relationship management strategy tailored to each client segment.
4. Foster trust and credibility by demonstrating expertise in IT solutions.
5. Coordinate with internal teams to ensure projects are delivered on time and within budget.
6. Monitor project progress and conduct regular updates with clients.
7. Organize regular meetings and workshops to enhance communication with clients and explore new opportunities.
8. Prepare and deliver presentations to clients on project status and E-Health.
9. Maintain an open line of communication to address any client inquiries or concerns promptly.
10. Study market trends and analyze competitors to identify new business opportunities.
11. Collaborate with marketing teams to develop effective strategies for attracting new clients and increasing market share.
12. Conduct client satisfaction surveys to gather feedback and identify areas for improvement.
13. Identify upselling and cross-selling opportunities within existing client accounts.
14. Address client complaints promptly and effectively to ensure their complete satisfaction.
15. Work with technical teams to resolve any issues that arise during project execution.
16. Develop and implement processes for tracking and resolving client issues.
17. Act as a liaison between clients and internal teams to facilitate problem resolution.
18. Prepare periodic analytical reports on client relationship performance and provide improvement recommendations.
19. Measure key performance indicators (KPIs) related to client relationships.
20. Analyze client feedback and performance data to identify trends and insights.
21. Present findings to senior management to support strategic decision-making.
22. Provide training sessions for clients on new products and services.
23. Offer ongoing support to clients post-implementation to ensure successful adoption of solutions.
24. Collaborate with other departments to enhance service delivery and client satisfaction.
25. Participate in community outreach programs to build the company's reputation and client base.
26. This role requires traveling to various locations as needed to support project implementations, client meetings, and other business activities
Requirements
Skills and Abilities:
- Strong communication skills (verbal and written).
- Ability to analyze data and provide evidence-based solutions.
- Excellent organizational and time management skills.
- Leadership abilities and capacity to influence.
- Strategic thinking and effective decision-making.
- Strong negotiation skills and ability to handle pressure.
Experience: 3-5 years of experience in client relationship management, preferably within the software or tech industry.
Education: Bachelor’s degree in Information Technology, Business Administration, or a related field.
Language: Excellent command of oral and written English and prefer Arabic.