In short
- If we can't publish your job, you get a full refund automatically.
- Changed your mind before the job went live? Full refund on request.
- Once a job is live, the post is used and isn't refunded, unless we made a mistake or the law says otherwise.
- Unused posts in a pack, and a company page whose included post is unused, are refundable within 14 days.
- Ask at [email protected].
This summary helps you read the document. The full text below is what applies.
Job posts
- We decline your post. If our review declines a post, or we can't publish it for a reason that isn't a breach of our terms, we refund it in full automatically.
- Before it goes live. If you paid for a post that hasn't gone live yet, you can ask for a full refund.
- After it goes live. A live post has been used: it is on GulfHire and your company page, candidates are seeing it, and Radar is working on it. It isn't refunded when you pause, close or no longer need it.
- Our mistake. If we took a live job down by mistake, or a fault on our side kept it from working, we refund it or give you a new post, as you prefer.
- A breach. A post removed because it broke our Terms of Service, Employer Agreement or Acceptable Use Policy isn't refunded.
Packs of posts
- Within 14 days of buying a pack, you can ask for a refund of its unused posts. If none have been used, we refund the whole pack. If some have, we refund the unused posts at the pack's price per post.
- After 14 days, unused posts aren't refunded, but they stay valid until they expire, 12 months after purchase.
- A post is used when you publish a job with it, and isn't returned afterwards.
Company pages
Within 14 days of creating your company page, you can ask for a full refund if its included job post hasn't been used. The refund cancels the included post, and the page then follows the normal schedule described in the Employer Agreement.
Free and promotional orders
Orders paid in full with a promotion code, or given to you free by our team, can't be refunded because nothing was paid. Where a code covered part of the price, a refund is limited to what you paid.
How to ask, and when it arrives
- Write to [email protected] from the email on the order, with the order number from your receipt (it starts with GH-).
- We reply within two working days.
- Approved refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 working days.
Please contact us before disputing a payment with your bank. We usually settle things faster, and a dispute may pause your account while it is reviewed.
Currency and tax
Prices and refunds are in US dollars. If your card is in another currency, your bank's exchange rate and fees apply. No sales tax or VAT is added to our prices today; if your business must account for tax on services bought from abroad (reverse charge), that remains its responsibility.
Your legal rights
This policy doesn't take away any refund right that the law where you live gives you and doesn't allow to be excluded.
Questions about this page? Write to [email protected].