Summary
Ciena is seeking an Account Manager to grow its business with service providers and other customers in Saudi Arabia. The role develops strategic account plans, identifies opportunities, manages sales pipelines and forecasts, and builds relationships with customers and local partners. It also coordinates with sales engineering, product, delivery, and commercial teams to match Ciena solutions to customer needs. A technical or business degree or equivalent experience is preferred, along with 4+ years in customer-facing system sales or engineering and knowledge of optical networking.
The posting
As published on ciena.com. Pulled from the employer's site and shown as they wrote it.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
This role contributes to expanding Ciena’s business within the service providers and other customers by driving direct/ indirect growth, supporting strategic customer engagements, and identifying new business opportunities across targeted accounts. In Saudi Arabia, the role supports a rapidly evolving digital infrastructure market, helping customers and partners deliver the high-capacity, reliable connectivity needed to enable cloud, data center, enterprise, and next-generation networking growth. The position combines account development, customer relationship management, and technical sales collaboration to deliver revenue growth, customer value, and long-term business success.
How you will make an impact:
· Build and execute strategic account plans that expand Ciena’s presence with targeted customers and partners across the Saudi market.
· Identify and advance new opportunities across service provider, cloud, data center, and enterprise segments.
· Deliver revenue, bookings, and margin growth by managing a healthy pipeline, prioritizing high-value opportunities, and maintaining accurate forecasts.
· Build trusted relationships with customer stakeholders and local partners, positioning Ciena as a strategic advisor in support of their digital infrastructure goals.
· Shape and execute customer engagement and sales strategies by applying your understanding of local market dynamics, procurement processes, and business priorities.
· Partner closely with sales engineering, product, delivery, and commercial teams to align Ciena solutions with customer requirements, timelines, and pricing expectations.
· Represent the voice of the customer internally, advocating for the capabilities, support, and solution outcomes needed to drive long-term success.
· Lead compelling customer presentations and business discussions that clearly connect Ciena’s portfolio to customer needs and growth opportunities.
· Act as a trusted business partner, demonstrate a self-starter and highly motivated approach to solve account challenges. Collaborate effectively with the team to facilitate successful outcomes with a challenger mindset.
The must haves:
• Education: 4-year Technical or Business Degree preferred or relevant equivalent work experience.
• Experience: 4+ years customer-facing system sales, system engineering, network engineering, or a combination of these disciplines. • Application of large-account sales strategies and evaluation of new business opportunities.
• Background in optical networking and utilization of network engineering and sales engineering concepts.
• Application of business acumen and financial analysis in sales environments.
• Application of presentation, communication, and professional networking skills.
Nice to haves:
• Knowledge of SDN, cloud, and data center networking concepts and principles.
• Advanced knowledge of the competitive landscape and business market.
• Knowledge of Salesforce.com for sales management and forecast reporting.
• Ability to direct Sales Engineer activities related to network recommendations, designs, and quotations.
• Knowledge of Ciena overall products and services
• Knowledge of telecom carrier structures and decision-making processes.
• Experience working within a carrier environment, particularly when selling to service providers and similar customers.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.