Summary
Ali & Sons is seeking an Administrative Assistant to support its aftersales operations in Ras Al Khaimah, United Arab Emirates. The role handles customer inquiries about repairs, maintenance and warranties; schedules service appointments; maintains records; prepares reports; assists with invoicing and payment follow-up; and coordinates with customers, technicians, suppliers and internal teams. Applicants should have a bachelor’s degree, administrative experience—preferably in aftersales, warranties or technical products—and proficiency in Microsoft Excel, Word and PowerPoint.
The posting
As published on ali-sons.com. Pulled from the employer's site and shown as they wrote it.
Career Opportunity: Administrative Assistant – Aftersales | Ali & Sons
Ali & Sons is looking for an organized and detail-oriented Administrative Assistant to support daily aftersales operations, coordinate service activities, and ensure efficient communication between customers and internal teams.
Key Responsibilities:
- Handle customer inquiries related to repairs, maintenance, and warranties.
- Schedule service appointments and follow up on customer satisfaction.
- Maintain accurate service records, warranty claims, and departmental files.
- Prepare service reports, assist with invoicing, and follow up on payments.
- Coordinate with customers, technicians, suppliers, and internal departments.
- Monitor spare parts inventory and coordinate orders with Procurement.
- Provide general administrative and office support.
What We’re Looking For:
- Education: Bachelor’s degree.
- Experience: Administrative experience, preferably in aftersales, warranties, or technical products.
- Computer Skills: Proficiency in Microsoft Excel, Word, and PowerPoint.
- Key Skills: Strong organizational, communication, multitasking, and problem-solving abilities, with excellent attention to detail.
Why Join Ali & Sons?
Be part of a reputable UAE business group that values teamwork, professional development, operational excellence, and customer satisfaction.
Ready to Apply?
Take the next step in your career and join Ali & Sons as an Administrative Assistant – Aftersales