Summary
NAFFCO is seeking an After-Sales Engineer for its Ambulance & Medical Fleet Solutions team in Dubai. The role provides technical aftersales support and coordinates maintenance, repairs, retrofits, spare parts and customer service for ambulance vehicles and medical equipment. The engineer also prepares service documentation, supports warranty and service contracts, and contributes to reliability improvements and performance reporting. Applicants should have relevant aftersales, service engineering or field support experience, strong knowledge of ambulance vehicle systems, and a relevant engineering degree or equivalent practical experience.
The posting
As published on naffco.com. Pulled from the employer's site and shown as they wrote it.
We are seeking an experienced After Sales Engineer to join our Ambulance & Medical Fleet Solutions team. The role combines technical knowledge of ambulance fit-outs, medical equipment integration and vehicle systems with customer-facing service delivery, maintenance support and aftermarket project management. You will work closely with service, engineering, operations and sales teams to ensure vehicles and medical equipment remain safe, compliant and fully operational throughout their lifecycle, delivering outstanding customer service to Government & private ambulance providers and fleet operators.
Key Responsibilities
Identify prospective clients, including government ambulance authorities, private clinic fleets, and hospital networks to pitch maintenance and repair services.
Provide technical aftersales support for ambulance and medical fleet solutions, including vehicle conversions, onboard medical equipment, electrical systems, oxygen and gas systems, vehicle HVAC and bespoke interior fittings.
Act as the primary technical point of contact for customers during warranty, service and retrofit programmes; diagnose faults, provide troubleshooting guidance and agree remedial actions with customers and internal teams.
Manage and coordinate repair, maintenance and retrofit activities with workshops, approved sub‑contractors and field engineers to ensure timely and compliant delivery.
Prepare and review technical service reports, handover documentation, service bulletins and modification records to maintain a clear audit trail and support regulatory compliance.
Oversee spare parts management for critical ambulance components and medical devices; raise and track parts orders, validate part numbers and maintain stock availability for rapid response.
Support continuous improvement of aftersales processes including fault logging, root cause analysis, preventative maintenance schedules and reliability improvement initiatives.
Work with commercial and project teams to support service contract renewals, warranties, extended support offers and technical clarifications during tender stages.
Maintain accurate records within the company’s CRM/ERP and service management systems; produce service performance metrics and contribute to management reports.
Required Skills & Experience
Proven experience (typically 3–7 years) in aftersales, service engineering or field support within the ambulance, emergency vehicle or medical equipment sectors.
Strong technical knowledge of vehicle electrical systems, vehicle conversions, medical device integration and relevant standards for ambulance fit-outs.
Experience diagnosing faults, performing root cause analysis and managing corrective actions across mechanical, electrical and medical systems.
Familiarity with gas and oxygen systems used in ambulances, HVAC, battery management and auxiliary power systems preferred.
Competent with service management tools, CRM/ERP systems and Microsoft Office applications (Excel, Word) to produce technical documentation and reports.
Qualifications
Bachelor’s degree in Mechanical, Automotive, Electrical or a related engineering discipline preferred; or equivalent practical experience.
Relevant trade qualifications or manufacturer certifications for vehicle systems and medical equipment are desirable.