Summary
Savills Middle East is seeking an Omani national for an entry-level Agency Assistant role in Muscat. Initially part-time, the role supports residential agency administration, property listings, client enquiries, viewings, follow-ups and marketing under supervision. The successful candidate will learn to use the CRM and follow local sales and leasing procedures; no previous real estate experience is required. Good spoken and written Arabic and English, basic computer skills and an interest in property are required. Progression to a full-time or specialised role may be considered based on performance and business needs.
The posting
As published on savills.me. Pulled from the employer's site and shown as they wrote it.
Based in Muscat, this role offers an Omani national the opportunity to learn residential agency from the ground up. Initially part time, the role supports, leasing, administration, marketing, client service and eventually sales under the guidance of experienced colleagues. Training will develop the knowledge, confidence and professional standards that underpin the Savills way of working. Progression to a full-time or specialised role may be considered subject to performance and business needs.
Key Responsibilities:
Key deliverables
Support the Agency team with daily administration and coordination.
Assist with property listings, client enquiries, viewing arrangements and follow-ups under supervision.
Accompany experienced agents on property visits and viewings as part of structured learning.
Develop knowledge of Muscat’s residential areas, property types and market activity.
Learn and follow Savills procedures, professional standards and confidentiality requirements.
Maintain punctual attendance and complete agreed tasks accurately and on time.
People
Build positive working relationships with colleagues across the business.
Work closely with the Head of Agency and designated colleagues for training and guidance.
Be receptive to feedback, ask questions and take responsibility for learning.
Provide team support within agreed part-time hours.
Clients and business development
Learn to handle telephone, email and walk-in enquiries professionally.
Record client requirements accurately and pass enquiries to the appropriate colleague.
Assist with client follow-ups and maintain a courteous, service-focused approach.
Observe how agents build relationships with landlords, tenants, buyers and sellers.
Understand the wider service offerings of the business and cross sell services to clients when appropriate
Financial
Learn how agency fees, invoices and transaction records are managed.
Assist with organising supporting documents and updating records under supervision.
Work towards agr;eed learning objectives and task deadlines.
Systems and process
Learn to use the CRM and maintain accurate listing, client, lead and viewing records.
Organise property photographs, documents and internal tracking lists.
Check property details and availability with the responsible agent.
Develop an understanding of sales and leasing documentation and local procedures.
Monitor leads and follow up with agents to ensure enquiries are chased, progressed, closed and accurately updated in the CRM.
Marketing
Assist with property descriptions, brochures and social media content using approved Savills templates.
Check marketing details for accuracy and obtain approval before publication.
Monitor local property activity and share relevant observations with the team.
Skills, Knowledge and Experience:
Essential qualifications
Omani national, educated to high school or college equivalent.
Good spoken and written Arabic and English.
Basic computer skills, including email and Microsoft Office.
Skills and attributes
No previous real estate experience required; willingness to learn is essential.
Interest in property and building a career in real estate
Professional manner, good communication skills and a friendly approach.
Organised, reliable, punctual and attentive to detail.
Proactive team player who is comfortable receiving feedback.
Familiarity with social media and Muscat’s residential areas is an advantage.