Summary
Qatar Airways Ground Services is hiring an Airport Services Duty Supervisor based in Riyadh, Saudi Arabia. The role supervises the airport team, coordinates with the ground handling agent, and supports on-time flight closure and passenger boarding. Duties include allocating staff, assisting with flight disruptions, performing assigned aircraft turnaround checks, and preparing reports. The supervisor also supports the Duty Officer and Airport Services Manager and ensures compliance with safety, security, quality, and environmental procedures.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
About the role:
We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Riyadh, KSA as Airport Services Duty Supervisor.
Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.
Key accountabilities include:
- Act as station coordinator in liaison with the ground handling agent and QR.
- Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
- Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
- Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.
- Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.
- Primary contact for all agents who may need assistance with questions, problems or discrepancies.
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operations to ensure safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
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