Summary
Apparel Group is hiring an Area Manager to oversee the daily operations and performance of assigned outlets in Dubai. The role includes store visits and audits, reviewing sales and P&L results, controlling costs, and developing plans to improve underperforming outlets. The manager will lead Store Managers and their teams, support staffing and training, and address escalated customer complaints. The role also ensures brand, service, hygiene, safety, and visual merchandising standards across outlets.
The posting
As published on apparelgroup.com. Pulled from the employer's site and shown as they wrote it.
Operational Management
Supervise daily operations of all assigned outlets to ensure compliance with brand standards and company policies.
Monitor store performance (sales, costs, quality, hygiene, and service).
Conduct regular store visits and audits to ensure operational consistency and excellence.
Ensure all outlets meet health, safety, and hygiene regulations.
Financial Performance
Review and analyze store P&L performance, sales reports, and cost control metrics.
Identify underperforming outlets and develop corrective action plans.
Drive sales growth and profitability through strategic initiatives and promotions.
People Management
Lead, mentor, and motivate Store Managers and their teams.
Ensure proper staffing, training, and succession planning.
Conduct performance reviews and address disciplinary issues when needed.
Customer Experience
Ensure a high standard of customer service across all outlets.
Handle escalated customer complaints and resolve issues promptly.
Monitor online reviews and feedback to improve guest satisfaction.
Brand & Quality Compliance
Ensure consistent implementation of brand standards and marketing campaigns.
Coordinate with the Marketing team for local store promotions and events.
Maintain visual merchandising and food presentation standards.