Summary
Minor Hotels is seeking an Assistant Front Office Manager for Dukes The Palm Dubai Hotel in Dubai. The role leads the front office team, oversees daily desk operations, handles guest complaints and VIP requests, and coordinates with other departments. Responsibilities also include staff training, monthly reports and budgets, guest satisfaction, and revenue management. Applicants need experience in a luxury hotel with at least 500 keys and full working knowledge of Opera; pre-opening experience is an advantage.
The posting
As published on minorhotels.com. Pulled from the employer's site and shown as they wrote it.
Job Location:
Dukes The Palm Dubai Hotel


Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.
Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.
We are currently looking for an Assistant Front Office Manager
As an Assistant Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Prepare monthly reports and budget for front office department.
Main Duties and Responsibilities:
- Lead and manage the front office team.
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
- Train and motivate front office staff to deliver high-quality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Ensure compliance with brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Develop and execute revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
- Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
Experience:
- Previous experience in a large hotel with at least 500 keys in a luxury property required
- Pre-opening experience is an advantage
Requirement:
- Proven work experience as Assistant Front Office Manager or similar role
- Full working knowledge of Opera system is essential
- Active listening and effective communication skills
- Flexibility to work in shifts
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph.
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