Summary
Radisson Hotel Group is hiring an Assistant Front Office Manager for The Diplomat Radisson Blu Hotel, Residence & Spa in Manama, Bahrain. The role supervises daily front office shifts, responds to guest feedback, supports scheduling and reporting, and coordinates room readiness with other hotel departments. Applicants should have 3–5 years of hotel front office experience, including at least 2 years in a supervisory role, and familiarity with hotel PMS software such as Opera. The position also requires English communication skills and availability for rotating shifts, weekends, and holidays.
The posting
As published on radissonhotels.com. Pulled from the employer's site and shown as they wrote it.
Company Description
A stylish Bahrain hotel near the Manama business district
Feel the difference at The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.
Job Description
Ready to turn every check-in into an unforgettable moment? As an Assistant Front Office Manager, you will champion our dynamic team by leading with dedication, driving guest satisfaction, and ensuring seamless departmental operations.
Key Responsibilities
- Host the Show: Supervise daily shift operations to guarantee a smooth guest journey.
- Drive Guest Satisfaction: Resolve guest feedback with empathy and care.
- Lead by Example: Model high service standards directly at the reception desk.
- Departmental Operations: Assist with scheduling, reporting, and administration.
- Collaboration: Coordinate closely with Housekeeping, Reservations, F&B and maintenance to ensure room readiness.
- Step Up: Lead the department during the Rooms Division Manager absence.
Requirements & Qualifications
- Experience: 3–5 years in hotel Front Office with 2 years minimum in a supervisory role.
- Mindset: Proactive, stress-resistant, and service-oriented.
- Skills: Strong organizational, multi-tasking, and motivational capabilities.
- Communication: Excellent verbal and written English; additional languages are a plus.
- Flexibility: Available for rotating shifts, weekends, and holidays.
- Systems: Familiarity with hotel PMS software like Opera.
- Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
- Problem-solving skills: Identifying and resolving issues that arise at the front desk.
- Staff training: Experience of training and development of front desk staff.
- Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.