Summary
IHG Hotels & Resorts is hiring an Assistant Front Office Manager for Holiday Inn Riyadh Rose Yard in Riyadh, Saudi Arabia. The role oversees front office services, coaches the team, handles guest concerns, conducts inspections, and supports budgets and revenue growth through walk-ins and upselling. The manager also trains team members on PBX procedures and leads during emergencies, reporting to the Director of Rooms. Applicants need a degree or equivalent in Hotel Management or Business Administration, three years of front office or guest service experience including management experience, and fluent English.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
Holiday Inn Riyadh Rose Yard, KSA is a modern full‑service hotel offering an engaging and professional workplace for hospitality talent. Located in Riyadh’s established Al Suwaidi district, the Hotel offers convenient access to west and central Riyadh’s key government and business districts, including the Diplomatic Quarter. Set within a well developed residential area with nearby parks, local amenities and educational institutions, the hotel forms part of a growing mixed use development that will include a retail mall.
The hotel features 103 contemporary rooms, including spacious standard rooms and suites, along with three dining outlets, a boardroom, swimming pool, and fitness centre. With a focused operation, high brand standards, and a people‑first culture, Holiday Inn Riyadh Rose Yard offers a supportive environment, hands‑on exposure, and strong opportunities for learning, growth, and career development.
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
Engaging with guests to build personal relationships and remedy any complaints
Conducting regular front office inspections to ensure we’re making the right first impression
Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
Training team members on PBX procedures and taking the lead during an emergency or crisis
Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
What we need from you
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.