Summary
Accor is hiring an Assistant Housekeeping Manager for Alwadi Hotel Doha - MGallery Collection in Doha, Qatar. The role supports the Housekeeping Manager by leading the team and overseeing daily housekeeping operations, inspections, scheduling, supplies, and service standards. It also involves coordinating with other hotel departments, responding to guest concerns, and supporting recruitment and training. Previous housekeeping supervisory experience is preferred, with Microsoft Office and hotel property management systems considered an advantage.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Passionate about creating exceptional guest experiences through impeccable cleanliness and attention to detail? As an Assistant Housekeeping Manager, you will support the Housekeeping Manager in leading the team to deliver outstanding cleanliness, comfort, and service that exceed guest expectations.
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, including Planet 21.
What you will be doing:
- Assist the Housekeeping Manager in leading, coaching, mentoring, and developing the Housekeeping team.
- Supervise daily housekeeping operations to ensure guest rooms and public areas meet the highest cleanliness and presentation standards.
- Monitor productivity, quality, and service standards while ensuring compliance with brand standards and hotel policies.
- Coordinate with the Front Office, Engineering, Laundry, and other departments to ensure seamless operations and guest satisfaction.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to maintain quality standards.
- Assist with scheduling, inventory control, ordering of housekeeping supplies, and cost management.
- Support recruitment, onboarding, training, and performance management of Heartists.
- Handle guest requests and concerns promptly and professionally to ensure an exceptional guest experience.
- Promote a safe working environment by ensuring compliance with health, safety, and hygiene procedures.
Qualifications
Your experience and skills include:
- Service-focused personality with a passion for delivering exceptional guest experiences.
- Previous experience in a supervisory or leadership role within Housekeeping, preferably in a luxury hotel environment.
- Strong leadership, interpersonal, communication, and problem-solving skills.
- Excellent organizational and time management abilities with keen attention to detail.
- Ability to lead by example, motivate a diverse team, and foster a positive working environment.
- Proficiency in Microsoft Office and hotel property management systems is an advantage.
- Flexibility to work various shifts, including weekends and public holidays.
Additional Information
Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.