Summary
Hungerstation, part of the Delivery Hero Group, is hiring an Assistant Manager, Logistics Optimization in Riyadh. The role focuses on reducing delivery times, improving on-time delivery, dispatching and stacked-order performance, and optimizing rider forecasts, zones and shift schedules. Responsibilities also include analyzing customer delivery experience, supporting rider performance initiatives, reporting, process improvement and managing direct reports. Applicants need 3–4 years of relevant experience, a bachelor's degree, basic supply chain and finance knowledge, and strong Excel and analytical skills; a master's degree is preferred.
The posting
As published on deliveryhero.com. Pulled from the employer's site and shown as they wrote it.
About the opportunity
Key Accountability Areas
Logistics Optimization
Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs.
Increase On-time deliveries by enhancing system estimations, accuracy and reduce outliers.
Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders.
Analyzing customer delivery experience and enhancing all factors that impact NPS score.
Optimizing Stacked orders to ensure saving orders with the best experience.
Optimizing stacked orders CPO and ensuring we reduce CPO smartly.
Study, prepare, and roll out cities from the On-demand working model to the shift model.
Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability.
Optimizing all shift city setups systematically and ensuring riders can work seamlessly
Leading new initiatives such as acquiring college students as freelance riders with HS fleet.
Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools.
Position owner tasks are not limited to the previous tasks, but also completing other assigned tasks by his manager and management.
Governance and Resilience
Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner
Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions
Daily Operations
Follow daily operations relating to the job to ensure work continuity
Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner
People Management
Participate in the identification and recruitment of key talents for their respective Department
Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
Uphold a high-performance working environment and promote the Organization’s Values
What you need to be successful
Knowledge and Experience
3 - 4 years of relevant experience
Basic knowledge of supply chain and Finance.
Great Excel and analytical skills.
Decision making
Excellent communication skills.
Education and Certifications
Bachelor’s Degree in a relevant field is required.
Master’s degree in a relevant field is preferred
Who we are
Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.