Summary
Mashreq is seeking an Assistant Manager to oversee end-to-end onboarding and application processing for retail products, including personal loans and cards. The role covers underwriting, CPV, disbursal, policy checks, service-level performance, exception reporting and operational controls. It also includes managing the team, improving processes and coordinating with business partners and risk teams. The posting lists the location as the United Arab Emirates.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
To manage direct offshore – comprising the e2e onboarding process of retail products ❑ To direct and control Personal Loans and Cards application processing end to end including underwriting, CPV and Disbursal processes by ensuring that the agreed service standards are met. ❑ To review the cases to ensure that all product Parameters and policy criteria are met ❑ Ensure Personal Loans and Cards applications processing are checked and to meet the SLA as per agreed TAT and accuracy ❑ To ensure monthly exception tracking and reporting to relevant stake holders with adherence to escalation process ❑ To ensure that highest possible quality is maintained in e2e onboarding process of retail products by the individuals within the team. ❑ To ensure that all required controls, risk factors and procedures are maintained. ❑ To maintain a positive working relationship with personnel of the other sections/divisions/onshore / offshore teams ❑ MIS management and weekly/monthly reporting to key business stake holders
SLA/TAT: Ensure daily SLA achieved by a combination of monitoring and reviewing performance, spot checks and ensuring team discipline. Also ensure that all queries related to routine activities are responded by the concerned units within the time frames pre-specified. Constantly focus on data entry quality/credit policies to increase the approval rate. Team Management: Efficient and effective handling of team in order to surpass the departmental goals in particular and organizational goal in general. To approve changes to enhance and improve Process. Increase productivity and improve Leaders skills. To review daily rejects/referrals and find ways to improve the reject/referrals thru training and applying continuous learning Credit: Good knowledge of credit policies pertaining to retail products and adherence to the parameters fixed as per country credit risk team. Risk: Manage risks through exception reporting and reviewing applications processed. Ensure that all procedures laid down in the Operating procedures, PPG are adequately followed. Interdependent co-ordination: To work closely with the other unit managers of / Business partners, Risk team to enable optimum co-ordination between the functioning of the units as well as enable adequate capacity planning to respond to forthcoming business volumes.