Summary
Accor is recruiting an Assistant Public Area Manager for Raffles The Red Sea in Umluj, Saudi Arabia. The role supports daily cleaning operations, inspections against LQA standards, team leadership, cleaning-program coordination, and collaboration with other resort departments. Candidates need 3–5 years of luxury hospitality housekeeping experience, including supervisory or assistant management experience, and pre-opening experience is required. Familiarity with Opera, project coordination, scheduling, and document control is also requested.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.
Job Description
Key Responsibilities
- Operational Oversight: Assist the Public Area Manager in directing daily cleaning operations across all shared spaces, including lobbies, restaurants, elevators, and outdoor arrival areas.
- Quality Assurance: Conduct frequent inspections to ensure all surfaces, furnishings, and decorative elements meet the strict Luxury Quality Assessment (LQA) standards.
- Team Leadership: Lead, coach, and motivate a team of Public Area Attendants and Supervisors, fostering a culture of "heartfelt hospitality" and anticipatory service.
- Program Planning: Coordinate routine and deep-cleaning programs, such as marble polishing, carpet shampooing, and special setups for VIP arrivals or events.
- Departmental Collaboration: Liaise with Engineering, Front Office, and F&B to address maintenance needs or guest concerns promptly.
- Resource Management: Monitor the usage and inventory of eco-friendly cleaning chemicals and equipment, ensuring adherence to the resort’s sustainability and safety protocols.
Qualifications
Requirements & Qualifications
- Experience: Minimum of 3–5 years in luxury hospitality housekeeping, with significant experience in a supervisory or assistant management role.
- Pre-Opening Expertise: Experience in pre-opening stages—including project coordination and document control—is often mandatory for this specific destination.
- Technical Skills: Proficiency in property management systems (like Opera) and a deep understanding of specialized cleaning techniques for high-end finishes.
- Core Attributes: A proactive, anticipatory approach, impeccable grooming, and a strong sense of ownership and accountability.
- Sustainability Mindset: Commitment to following strict discipline in reducing, reusing, and recycling in line with the Red Sea Global ethos.
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.