Summary
Julius Baer is seeking an Assistant Relationship Manager to support Relationship Managers and Group Heads with daily operations, client management and administration in Dubai. The role includes preparing client meetings and materials, handling client requests and documentation, maintaining calendars, and supporting business initiatives. It also involves monitoring pending items, escalating risks and ensuring client interactions and orders are documented in line with regulations and internal policies. Candidates should have financial-industry experience, banking-client servicing experience, an understanding of private banking products and services, and strong communication and organizational skills.
The posting
As published on juliusbaer.com. Pulled from the employer's site and shown as they wrote it.
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
The Assistant Relationship Manager (ARM) supports one or more Relationship Manager(s) (RM) / Group Head(s) (GH) in daily operations, administration and client management. The ARM interacts with internal and external stakeholders, provides clients with relevant information and supports the RM in implementing customised solutions. Furthermore, the ARM acts as role model in bringing the best service quality to the RMs/GH in a fast, professional and friendly manner, and thus helping the team to manage, develop and grow its client base. They channel client feedback to the relevant individuals/departments within the Bank to foster continuous improvement and fast adaptation of processes.
YOUR CHALLENGE
Client Administration & Management
- Supports RMs/GH in client interaction and all related tasks (systems, processes, files, documents etc.) with high-quality, precision and timely responsiveness
- Customizes client requests (reporting, statistics, mailings etc.)
- Manages the RM/GH’s calendar, prepares client meetings, organizes business trips, completes the post processing of client calls, client meetings or business trips for RMs/GH
- Compiles presentations, supports in drafting investment proposals and in marketing activities if needed (client reception, meetings, business trips, events etc.)
- Ensures coverage in case of own absences
Business Management
- Regularly collects and exchanges relevant information necessary for the job
- Conducts reviews, plans, and always documents his/her work
- Supports RM/GH in implementation of projects and initiatives, in close alignment with the Group Business Manager
- Provides professional input proposals for improvements based on experience, incident occurrence or observation
- Manages the expense claim process for RMs/GH
Risk Management & Controls
- Actively helps managing risk (support first line of defense), i.e. in client documentation, by raising concerns, following up on issues and by escalating when in doubt
- Ensures adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence etc.) in collaboration with the respective RMs, GH and Group Business Manager
- Ensures timely clearance of pending items and escalated deficiencies
- Ensures appropriate ethical and compliant behavior in his/her area of responsibility
- Ensures correct, meaningful and understandable documentation of client interaction/client orders in the corresponding tool (e.g. CRM, DiAS)
YOUR PROFILE
Personal & Social Skills
- A natural team player
- Ability to relate to colleagues from diverse backgrounds
- Open, approachable and displays genuine interest in people and in improving processes
- Always communicates in a competent and professional manner
- Highly service oriented and passionate about client servicing
- Systematic, precise and diligent working style and the ability to perform under pressure
- Personal integrity and ethical behavior
Professional & Technical Skills
Appropriate understanding of relevant products and services in Private Banking
Basic knowledge of global financial markets and current developments in the industry
Sound affinity with the geographic market(s) covered, i.e. familiar with the legal and regulatory environment as well as cultural awareness
Education and Experience
Relevant educational (bank apprenticeship or equivalent) and professional background (work experience in the financial industry)
Good language skills (verbal and written) according to specific market requirements
Proven track record in servicing banking clients with complex needs (onboarding of new, maintaining and extending current relationships)
We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.
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