Associate, Client Engagement

ABOUT EDGE

At EDGE bold ideas are engineered into technologies that protect, improve and save lives.

Headquartered in the United Arab Emirates, EDGE is a leading advanced technology group working at the forefront of defence and emerging technologies. Spanning more than 35 specialised companies and multiple centres of excellence, we are purpose-built to move fast. Free from heavy legacy processes, we give our people the autonomy, accountability, and agility to bring breakthrough technologies from concept to reality.

Based in Abu Dhabi, a globally connected hub at the crossroads of Europe, Asia, Africa, and the Middle East, EDGE is home to a truly multicultural community where bold ideas thrive, and the future is shaped.

Together, we are shaping the future.

ABOUT THE ROLE

REMAYA helps our clients verify and validate the performance of their platforms and systems through rigorous test and evaluation practices. We apply scientific methodologies and Systems-Engineering principles to gather critical performance data on test platforms and provide users with an evidence base which allows them to make well-informed, data-led decisions about their platforms and systems.
REMAYA operates a secure test and evaluation facility, known as XRANGE. From its secure island setting, XRANGE provides over 350km2 of test range area as well as up to 10,000ft of airspace to assess platforms and systems in operationally realistic conditions and scenarios. Open all year around to both UAE and International clients and supported by dedicated infrastructure, advanced instrumentation and data capture systems, it is a unique testing environment in the heart of the Middle East. Our expert engineering teams support our clients with trials planning and advisory services across their product lifecycle, from concept to in service upgrades. REMAYA also deploys mobile instrumentation and support services directly to our clients, providing mobile test and evaluation range support both in the UAE and Globally.

The Associate, Client Engagement - Business Development serves as the primary entry point for all new client engagements with XRANGE, supporting the onboarding, registration, and ongoing engagement of customers seeking access to XRANGE facilities and services.

The role acts as a key client-facing representative, ensuring a professional, responsive, and consistent customer experience throughout the client lifecycle. The position is responsible for coordinating client onboarding activities, supporting compliance and documentation requirements, maintaining client and booking records, and facilitating effective communication between clients and internal stakeholders.

Working closely with Business Development, Operations, Scheduling, Logistics, Engineering, Finance, Security, and other support functions, the Associate will support the efficient progression of client requirements from initial engagement through to operational delivery, while contributing to service improvement, utilisation growth, and customer satisfaction.

Client Onboarding & Registration

• Coordinate the onboarding and registration of new clients, ensuring all required documentation, approvals, compliance submissions, and account setup activities are completed accurately and in a timely manner.
• Guide clients through XRANGE registration and access requirements, providing clear and professional support throughout the onboarding process.
• Verify customer documentation and ensure submissions meet internal governance, compliance, and operational requirements.
• Maintain onboarding records and ensure document control processes are consistently applied.

Client Engagement & Relationship Management

• Serve as a primary point of contact for client enquiries relating to registration, onboarding, booking requests, and access to XRANGE services.
• Maintain regular communication with prospective and existing clients to ensure a positive customer experience.
• Coordinate responses to client enquiries and requests through engagement with relevant internal stakeholders.
• Support the development of strong client relationships through responsive and professional service delivery.

Booking & Operational Coordination

• Coordinate with Scheduling, Operations, Engineering, Logistics, and other departments to validate client requirements and booking requests.
• Maintain visibility of upcoming client activities and support the coordination of information required for operational planning.
• Assist with the administration of booking requests and ensure accurate tracking of client activities.
• Support the smooth transition of client requirements from business development activities into operational delivery.

Digital Systems & Data Management

• Administer and support the XRANGE Digital Booking System and related customer engagement platforms.
• Maintain accurate client, registration, booking, utilisation, and engagement records.
• Support system users by identifying issues, troubleshooting where appropriate, and coordinating with technical teams for resolution.
• Contribute to the ongoing enhancement and optimisation of customer-facing digital systems.

Reporting & Analysis

• Maintain accurate records and management information relating to client onboarding, bookings, utilisation, and customer engagement.
• Develop reports, dashboards, and performance metrics to support business development activities and management decision-making.
• Monitor onboarding volumes, booking trends, customer utilisation, and service performance indicators.
• Identify trends, risks, and opportunities that support business growth and customer retention.

BASIC QUALIFICATIONS

• Bachelor's Degree in Business Administration, Business Management, Marketing, Communications, Project Management, or a related discipline.
• Professional certification in Customer Service, Business Administration, Project Coordination, or equivalent.
• Industry-recognised AI Foundation Certification
• Fluent in English and Arabic (written and verbal).
• Valid UAE Driving Licence.

PREFERRED QUALIFICATIONS

• Strong customer service and client engagement skills
• Excellent verbal and written communication skills in English and Arabic.
• Strong administrative and organisational capability.
• Ability to manage multiple client requests and priorities simultaneously.
• Strong stakeholder management and coordination skills.
• High attention to detail and data accuracy.
• Ability to work effectively across multiple departments and functions.
• Strong analytical and reporting capability.
• Proficiency in Microsoft Office applications and digital business systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Professional, customer-focused, and solution-oriented approach.

WHY CHOOSE EDGE

Launched in November 2019, the UAE's EDGE is one of the world's leading advanced technology groups, established to develop agile, bold and disruptive solutions for defence and beyond, and to be a catalyst for change and transformation. It is dedicated to bringing breakthrough innovations, products, and services to market with greater speed and efficiency, to position the UAE as a leading global hub for future industries, and to creating clear paths within the sector for the next generation of highly skilled talent to thrive.

At EDGE, the real investment goes beyond compensation. Through our dedicated learning academy and digital learning platforms, employees have access to extensive opportunities to develop new skills, deepen their expertise, and advance their careers. Combined with the freedom to innovate, strong career support, and the opportunity to collaborate with world-class talent from across the globe, EDGE is a place where you can continue to grow, keep learning, and turn ambitious ideas into meaningful outcomes.

Working at EDGE also comes with a package that genuinely reflects how much we value our people. Salaries are highly competitive and tax-free and, depending on your role and seniority, benefits can include family visas, annual flight tickets, medical insurance for you and your dependents, and education allowances for your children.

CANDIDATE PRIVACY & EQUAL OPPORTUNITY STATEMENT

If you feel your skills, experience and potential are a strong match for a role, we encourage you to apply even if you don’t meet every requirement. We are genuinely interested in what you can bring to EDGE.

Any information you share as part of your EDGE candidate profile or job application will be handled in accordance with applicable data protection and privacy regulations.

EDGE is an equal opportunity employer committed to building a diverse, inclusive, and high-performing workforce. We believe every individual deserves to be treated with fairness, respect and dignity, and our employment decisions reflect that. We do not discriminate based on race, colour, nationality, ethnicity, religion, gender, marital status, age, disability, pregnancy or parental status, or any other characteristic protected by applicable law.

As a global organisation, effective collaboration across international teams is central to how we work, so English proficiency is required for all roles unless otherwise stated in the job posting.

Please note that EDGE does not accept unsolicited resumes from recruitment agencies. Any resumes in the absence of a formally executed agreement in place will be deemed the property of EDGE, and no placement fees or compensation will be payable in respect of such submissions.