Summary
Ericsson is hiring an Automated Operations Engineer in Riyadh to support its Managed Services operations. The role monitors services and telecom infrastructure around the clock, investigates incidents, oversees automated recovery, manages tickets, and coordinates with field teams to maintain service availability and SLA performance. Applicants need a bachelor’s degree in Telecommunications, Computer Science, or an equivalent field, with 0–2 years of telecom industry experience; English fluency is required. The opportunity is open exclusively to Saudi nationals and involves shift-based operations.
The posting
As published on ericsson.com. Pulled from the employer's site and shown as they wrote it.
Join our Team
About this opportunity:
At Ericsson, the Automated Operations Engineer is a core part of our Managed Services delivery, operating in line with the Ericsson Operations Engine. This role is responsible for coordinating, supporting, and executing first-level proactive and reactive operational activities to ensure customer services remain continuously available and perform within agreed Service Level Agreements (SLAs). The role provides 24/7 surveillance and monitoring across all in-scope services and infrastructure components, with a strong focus on service availability, network performance, operational stability, and automated operations. Human intervention is primarily required for exception management, escalations, and critical operational events.
This oppurtunity is open exclusively to Saudi nationals in line with our Saudization initiatives.
What you will do:
- Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs.
- Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions.
- Supervise automated recovery processes and validate service restoration activities.
- Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.
- Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels.
- Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.
- Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.
- Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.
- Prepare operational reports, incident reports, and performance summaries.
- Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.
- Coordinate with cross-functional teams to ensure service continuity and operational compliance.
You will bring:
- BSc in Telecommunications, Computer Science, or equivalent.
- 0-2 years of experience in the telecom industry.
- Telecom or IP-related certifications are considered an advantage.
- Good knowledge of GSM, WCDMA, LTE, and telecom service network architectures.
- Understanding of service performance indicators, KPI frameworks, degradation analysis, and troubleshooting methodologies.
- Knowledge of telecom switching principles, transport networks, traffic concepts, and value-added services.
- Basic understanding of Machine Learning, Artificial Intelligence, automation, and Cloud technologies.
- Strong analytical and problem-solving capabilities.
- Excellent teamwork, communication, and cross-functional collaboration skills.
- Ability to work effectively under pressure in a shift-based operational environment.
- Proactive, detail-oriented, and results-driven mindset.
- Commitment to ethics, compliance, and organizational values.
- Fluency in English.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 792007