Automotive Technician

Job Requisition ID: 177891

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Position Summary

The Technician is responsible for diagnosing, repairing, and servicing customer vehicles to OEM specifications, within standard labour times, and to first-time-right quality.

The role directly drives workshop productivity, customer satisfaction, and aftersales profitability by combining strong technical capability with disciplined adherence to standard operating procedures, quality standards, safety compliance, and workshop housekeeping. The Technician plays a critical role in ensuring efficient workshop flow, reducing customer comeback rates, and maintaining the dealership’s service reputation.

Vehicle Repair & Maintenance

• Perform scheduled maintenance, mechanical repairs, and diagnostic work on customer vehicles in accordance with OEM standards and dealership processes

• Complete assigned Repair Orders (ROs) within standard labour times while maintaining high repair quality and efficiency

• Carry out inspections during servicing and identify additional repair requirements, reporting findings clearly to the Service Advisor for customer approval

• Ensure all repair work is completed accurately and aligned with manufacturer specifications and technical procedures

Diagnosis & Quality Assurance

• Use OEM diagnostic tools, scan systems, and troubleshooting procedures to identify root causes of vehicle faults accurately

• Perform road tests and final quality inspections to verify repair effectiveness before handing vehicles back to the Service Advisor

• Complete all technical check sheets, inspection reports, and job logs accurately for every service and repair activity

• Support reduction of repeat repairs and customer comeback cases through strong first-time-right execution

Safety, Tools & Workshop Discipline

• Use Special Service Tools (SSTs), lifting equipment, and workshop machinery correctly and safely at all times

• Report damaged tools, calibration requirements, or equipment faults immediately to the Workshop Supervisor

• Maintain a clean, safe, and organized workstation aligned with 5S standards and OEM housekeeping requirements

• Strictly follow PPE usage, lifting procedures, chemical handling standards, and workshop HSE protocols

Continuous Learning & Technical Development

• Complete all OEM technical training programmes and internal certification requirements to maintain technical competency

• Stay updated on Technical Service Bulletins (TSBs), recall campaigns, software updates, and new model repair procedures issued by the manufacturer

• Support workshop continuous improvement initiatives by sharing technical knowledge and learnings from complex repair cases with peers and supervisors

• Build capability in emerging technologies including Hybrid, EV, ADAS, and connected vehicle systems where applicable

Educational Requirements

• Automotive Diploma, Vocational Certificate, or equivalent technical qualification

• OEM technical certification is highly desirable

Experience Requirements

• Minimum 2–5 years of hands-on workshop experience within a franchised automotive dealership environment

Technical Skills

• Strong mechanical knowledge across engine, transmission, suspension, steering, braking, and electrical systems

• Working proficiency in OEM diagnostic platforms, scan tools, and electronic troubleshooting systems

• Ability to interpret wiring diagrams, hydraulic schematics, workshop manuals, and technical repair documentation

• Basic computer literacy for DMS usage, job booking updates, and digital inspection reporting

• Familiarity with hybrid and EV systems is considered a strong advantage

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.