Summary
alfanar is seeking an AV Support Specialist in Riyadh, Saudi Arabia, to keep meeting-room audio-visual and video-conferencing systems operational. The role includes conducting room checks, troubleshooting equipment and connectivity issues, assisting users, coordinating repairs, and maintaining equipment records and service reports. Candidates should hold a bachelor's degree in Computer Science or a relevant field and have 2 to 4 years of work experience. The posting does not state salary or visa conditions.
The posting
As published on alfanar.com. Pulled from the employer's site and shown as they wrote it.
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Job Purpose
Maintain the operational readiness of meeting-room audio-visual and video-conferencing systems. Conduct routine room checks, resolve technical issues, coordinate maintenance and repairs, and ensure meeting spaces are consistently available and ready for use.
Key Accountability Areas
Meeting-Room Readiness
- Conduct scheduled checks to confirm that meeting-room technology is operational and ready for use.
- Test displays, cameras, microphones, speakers, control panels, conferencing equipment, and room-booking devices.
- Confirm that cables, adapters, remote controls, and other required accessories are available and properly organized.
- Maintain meeting rooms in accordance with the approved technology setup and operating standards.
- Prioritize checks for executive meetings, important events, and high-usage rooms.
Technical Support
- Respond promptly to incidents affecting meeting-room and video-conferencing systems.
- Diagnose and resolve common audio, video, connectivity, control-system, and equipment issues.
- Assist users with starting meetings, sharing content, connecting devices, and using conferencing platforms.
- Provide on-site support for important meetings when required.
- Escalate complex or recurring issues to the appropriate IT team, vendor, or service provider.
Maintenance and Coordination
- Perform basic preventive maintenance and approved equipment resets or configuration checks.
- Log faults and coordinate repairs, replacements, and technical visits with suppliers and service providers.
- Monitor open service requests through resolution and confirm that rooms are operational before closure.
- Support the installation, testing, and acceptance of new or upgraded meeting-room equipment.
- Coordinate planned maintenance to minimize disruption to room availability.
Equipment and Asset Control
- Maintain an accurate inventory of meeting-room equipment, accessories, and spare devices.
- Monitor the condition and availability of equipment and report replacement requirements.
- Ensure that faulty equipment is properly identified, removed from service, and tracked for repair or replacement.
- Support equipment lifecycle planning by providing information on faults, usage, and recurring issues.
- Maintain approved room configuration and equipment records.
Service Monitoring and Documentation
- Record incidents, actions taken, escalations, and resolutions in the IT service-management system.
- Maintain room checklists, equipment records, operating instructions, and troubleshooting guides.
- Track room availability, recurring faults, response times, and unresolved issues.
- Provide regular status reports on meeting-room readiness and service performance.
- Identify recurring problems and recommend practical improvements.
IT Standards and Procedures
- Follow approved IT operational procedures and change-management requirements.
- Maintain meeting-room systems according to approved configurations and technical standards.
- Coordinate configuration changes, system updates, and access-related requirements with the relevant IT and Cybersecurity teams.
- Report unauthorized changes or unusual system behavior to the appropriate team.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Computer Science or Any relevant field
Work Experience
2 to 4 Years
Technical / Functional Competencies
Data Security Encryption Tools/Techniques
Emerging Network Technology
Help Desk Technologies
Technical Tools and Products
Technology Industry Knowledge
Technology Platforms