Summary
Bahrain Bus is seeking an AVL Controller to help coordinate daily bus services and respond to service disruptions. The role monitors network performance through the AVL system, operates the radio system, supports drivers, and coordinates with customer service, operations, engineering and stations. It also maintains shift records and reports on service reliability and driver conduct. Supervisory experience, strong communication skills, knowledge of the local road network and the ability to manage difficult situations are required; bus driving experience is beneficial.
The posting
As published on bahrainbus.bh. Pulled from the employer's site and shown as they wrote it.
To support the delivery of the daily service, ensuring effective control and regulation of bus services at all times, and that effective decisions are made during times of service disruption
- Manage any disruption to service making appropriate decisions which resolve issues safety and quickly
- Monitor the efficiency of services operated and ensure that appropriate action is taken to rectify any problems via AVL system / or other means to ensure efficient reliable service delivery
- Monitor the network performance and report any schedule, system or other problems to the relevant stakeholders
- Work with key staff, Customer Service Personnel and Operations Department Management to ensure all services operate to a high standard and in accordance with set reliability targets and identify and implement solutions where targets are not being met.
- Follow the company policies and procedures to maintain efficient bus service operation throughout the day
- Operate and manage the Radio System.
- Ensure Company, client requirements and legislative regulations are adhered to in respect of the bus service operation
- Maintain and develop effective working relationships with all relevant internal and external organisations
- Construct effective reports to management regards service reliability and driver conduct.
- Support drivers in times of disruption or during emergency situations
- Provide the link between the Traffic Office and Engineering/stations
- Central hub for communications
- Maintain accurate records from the shift.
Experience Knowledge & Qualification Required
- Experience in Bus Driving is beneficial
- Excellent knowledge of the local road network
- Computer literate and excellent radio communication skills
- Strong communication and managing conflict skills
- Supervisory experience is essential
- Strong leadership skills and the ability to manage difficult situations and have a proven track record of delivering on target and on time.
- Proven track record of delivering targets and meeting deadlines
- Strong empathy skills and a calm manner
We offer
Health & Wellbeing
Private Health Insurance (including Outpatient Coverage)
Employee Assistance Programme (EAP)
On-site Nurse Support Services
Gym Membership Support
Social Clubs and Employee Activities
Volunteering and Community Engagement Opportunities
Financial Benefits
Competitive Salary and Compensation Packages
Commuter Benefits and Travel Passes
Learning & Career Development
Access to an Online Learning Management System (LMS)
Continuous On-the-Job Training and Skills Development
Career Growth and Internal Promotion Opportunities
Participation in Stretch Projects and Innovation Initiatives
Recognition & Rewards
Employee Value Awards
Long Service Awards
Performance Recognition Programmes
Opportunities to Celebrate Individual and Team Successes