Summary
IHG Hotels & Resorts is hiring a Barista for InterContinental Dubai Marina Hotel & Residences in Dubai. The role involves preparing and serving coffee and other drinks, delivering attentive guest service, recommending menu items, and maintaining beverage quality and equipment. Duties also include monitoring stock and following food safety, HACCP, hygiene, and health and safety standards. The employer seeks candidates with 2–4 years of relevant experience and strong spoken and written English.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Barista.
InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
A little taste of your day-to-day:
Your role will include but not be limited to:
- Prepare and serve a wide range of coffee, espresso-based beverages, teas, and specialty drinks, ensuring exceptional quality and presentation.
- Deliver exceptional service by building genuine guest relationships, anticipating preferences, and creating memorable experiences that encourage repeat visits.
- Actively promote and upsell signature beverages, seasonal offerings, pastries, and other menu items to maximize guest satisfaction and achieve revenue targets.
- Demonstrate in-depth knowledge of all beverage and food offerings, confidently recommending products tailored to each guest's tastes and preferences.
- Ensure consistency in beverage quality, taste, presentation, and service excellence, reflecting the luxury standards of the hotel.
- Operate and maintain coffee machines, grinders, and barista equipment, ensuring optimal performance and minimizing service interruptions.
- Monitor inventory levels of coffee beans, milk, syrups, and other supplies, proactively communicating replenishment requirements to ensure uninterrupted service.
- Assist with receiving, storing, and rotating stock inventory, and food safety standards.
- Comply with all food safety, HACCP, hygiene, and health & safety regulations while consistently maintaining the highest standards of cleanliness and sanitation.
- Build guest loyalty by recognizing returning guests, remembering preferences where appropriate, and promoting hotel dining experiences, loyalty programs, and special promotions to drive repeat business.
- Collaborate closely with the Food & Beverage team to identify opportunities for increased sales, guest engagement, and continuous improvement in service delivery.
Why you will love this job:
- Work in a dynamic, high-energy environment where no two days are the same.
- Learn new skills, receive mentorship, and have opportunities for career growth.
- Be part of a supportive team that values collaboration and fun.
- Enjoy benefits like staff discounts, and a creative, inspiring workplace.
Ideally, you'll have some or all the following qualifications and experience we're looking for:
- At least 2-4 years of relevant experience in a similar role, ideally within a high-end environment.
- Exceptional communication skills in English, both verbal and written, to connect with guests and team members.
- A natural, outgoing personality with a passion for delivering excellence in service.
- Ability to work well within a team, supporting colleagues and adapting to a variety of tasks with a positive attitude.
What you can expect from us:
We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!