Summary
Accor is seeking a Bell Attendant for Grand Plaza Mövenpick Media City in Dubai. The role includes welcoming guests, handling luggage, escorting guests to their rooms, coordinating transport and keeping the entrance and baggage room orderly. Applicants should have at least one year of similar hospitality experience, strong customer service and communication skills, and familiarity with hotel facilities and safety procedures. Spoken and written Arabic is preferred.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Your team and working environment:
Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Join our prestigious hotel in the heart of Dubai, United Arab Emirates, as a Bellman and become an integral part of our guest experience team. We are seeking a professional, friendly, and customer-focused individual to provide exceptional service to our discerning clientele in one of the world's most luxurious hospitality destinations.
- Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
- Adhere to guest check-in and check-out procedures pertaining to baggage handling
- Welcome guests at the main entrance with the greeting appropriate to the time of day
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a clean and tidy entrance, drive-way and lobby
- Guide the guest to the Front Desk and wait behind the guest during the check-in
- Be familiar with hotel layour and memorize the preferred route for escorting guests
- Room the guest in accordance with hotel standards
- Be familiar with the lift workings and emergency stairs
- Provide information to guests about the hotel facilities and services
- Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
- Help other employees in department, replacing them temporarily when necessary
- Keep the baggage room clean and in order
- Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
- Use the Duty Log to document matters of importance
- Arrange transport with the Airport Concierge and coordinate luggage
PERSONAL ATTRIBUTES
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
Qualifications
- Fluency in Arabic, both spoken and written, is preferred
- Minimum of 1 year experience in a similar role within the hospitality industry
- Excellent interpersonal and communication skills with a strong customer service orientation
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Thorough knowledge of hotel facilities, services, and local attractions
- Proficiency in handling luggage and operating bell carts
- Familiarity with hotel management systems and safety procedures
- Physical fitness to stand for extended periods and lift up to 50 pounds
- Flexible schedule to accommodate varying shift patterns, including weekends and holidays
- Professional appearance and impeccable grooming standards
- Ability to maintain composure and provide quality service in high-pressure situations
Additional Information
What is in it for you:
- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world