Summary
Accor is seeking a Bellman for the Queen Elizabeth 2 floating hotel in Dubai. The role includes welcoming guests, assisting with luggage, keeping luggage storage orderly, maintaining arrival reports, and responding to guest inquiries. The Bellman also follows key-control policies, manages guest safe deposit boxes, and coordinates with reservations, sales, and housekeeping. Applicants need Opera proficiency, at least one year of similar experience, and fluency in English; a hospitality background is preferred.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.
Job Description
- Greet and welcome guests.
- Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
- Maintain VIP/Group and individual arrivals reports.
- Attend to inquiries and provide accurate information to guests.
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
- Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
Qualifications
- Proficiency in Opera
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- At least 1 year experience working on a similar role.
- Hospitality background is preferred.
- Fluency in English; additional languages are a plus.