Summary
Kerzner International is hiring a Bellman for SIRO One Za'abeel in Dubai. The role handles guest luggage, welcomes guests, supports arrivals and departures, and responds to guest requests in coordination with the front office team. Responsibilities also include maintaining the entrance and luggage storage areas, assisting with vehicle access, and monitoring the entrance. Previous hospitality experience, excellent customer service skills, and fluent English are required; other languages are an advantage.
The posting
As published on kerzner.com. Pulled from the employer's site and shown as they wrote it.
Bellman, SIRO One Za'abeel
(20682)
SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.
About The Role
The Bellman will ensure the smooth and efficient handling of guest luggage and personal belongings. The Bellman acts as brand ambassador greeting guests and providing a warm welcome. The Bellman will be responsible for unlocking the Guest potential through warmth, precision, agility and being united, tailoring every aspect of their stay to exceed their expectations.
Key Duties and Responsibilities
- Liaise closely with the front office team to ensure smooth guests’ arrival and departure experience.
- Proactively help guests with any requests that they may have during the stay.
- Unlock the Guest potential through preferences, personalization, and details.
- Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities (both on property and offsite) to build trust and act as a brand ambassador to advocate the property and company as a whole.
- Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, destination fitness, people and what is going on in the area etc.
- Answer all guest requests and questions in a friendly and caring manner provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
- Welcome the guests upon their arrival in a friendly and caring manner according to standards and open the hotel door for all incoming guests.
- Provide assistance with guest luggage, both upon arrival and departure. Assist guests in transporting their bags to and from their rooms or vehicles, ensuring their belongings are handled with care.
- Collect luggage from guest rooms and keep them in a secure area until guest departure.
- Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
- Upon request, store guest luggage in the luggage storage room. Handle all luggage with care.
- Maintain cleanliness and tidiness of luggage storage room.
- Open car door for all guests coming out of a taxi or car, help with their luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction.
- Control the traffic to ensure that there are no vehicles blocking the hotel entrance.
- Hoist and lower the flags according to the hotel procedures.
- Maintain cleanliness and tidiness of hotel main entrance area, take corrective actions if needed.
- Monitor the entrance area, control access to the hotel, and keep an eye out for any suspicious activity or unauthorized individuals.
- Ensure compliance with the LQA Standards.
- Being brand ambassador in unlocking and maintain your mental and physical potential.
- Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people, what is happening in the area etc.
- Ensure that all internal and local rules, policies, and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
About You
- Previous experience in the hospitality industry
- Excellent customer service skills are essential.
- Fluent English speaker. Other languages are a plus.
- Friendly, approachable, and willing to assist guests with their needs and inquiries.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.