Summary
Servme provides a guest experience and CRM platform for restaurants, cafes, and hotels. The Business Development Manager will manage the full SMB sales cycle, from lead qualification and outreach through demos, negotiations, and closing new business. The role requires 4–5 years of SMB, B2B, or SaaS sales experience, a track record of meeting revenue targets, and CRM experience; fluency in English and Arabic is required. The position is based in Dubai, and the posting describes remote, in-office, and hybrid setups as available options without specifying which applies to this role.
The posting
As published on servmeco.com. Pulled from the employer's site and shown as they wrote it.
Who Are We❓
We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.
We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.
The Job in a Nutshell💡
At Servme, growth is driven by execution. This role is not about managing accounts — it’s about closing new business and driving revenue. We’re looking for a high-performing Business Development Manager to own the full SMB sales cycle, from first conversation to signed deal. This is a hands-on, individual contributor role focused purely on pipeline conversion and revenue delivery.
What Will You Do❓
We are seeking a Business Development Manager (SMB) responsible for acquiring new customers and consistently closing deals in a fast-paced environment. You will work directly with restaurant owners, founders, and operators, understanding their needs and positioning Servme as a critical solution for their business. Success in this role requires strong commercial instincts, persistence, and the ability to manage a high-volume pipeline while hitting aggressive targets.
Responsibilities:
- Own and execute the full SMB sales cycle from qualified lead to closed-won
- Conduct discovery calls and product demos with decision-makers (owners, founders, operators)
- Actively manage inbound leads and outbound outreach to build pipeline
- Consistently close new business and achieve monthly and quarterly revenue targets
- Manage a high-volume pipeline with short-to-medium sales cycles
- Understand customer needs and position Servme as a clear business solution
- Handle objections, pricing discussions, and contract negotiations confidently
- Maintain accurate pipeline tracking, forecasting, and CRM hygiene
- Collaborate with SDR, Marketing, and Customer Success teams for smooth handover
- Provide market and customer feedback to Product and Marketing teams
Requirements
What Are We Looking For❓
- 4–5 years of experience in SMB sales, B2B sales, or SaaS sales
- Proven track record of closing deals and hitting revenue targets
- Experience selling to SMB decision-makers (owners, founders, GMs)
- Strong presentation, negotiation, and objection-handling skills
- Ability to manage multiple deals and priorities simultaneously
- Experience using CRM systems (HubSpot, Salesforce, or similar)
- Highly driven, results-oriented mindset
- Strong communication and relationship-building skills
- Experience in SaaS or hospitality tech is a strong advantage
- Fluency in English and Arabic required (French is a plus)
What We Offer You❗
We believe you will love working at Servme!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.