Summary
du is hiring a Change Management Engineer in Dubai to coordinate and review telecom change requests for fixed and mobile services. The role includes chairing CAB meetings, performing pre- and post-assurance checks, managing RFCs in Maximo, coordinating outage notifications, and reporting on network performance and SLAs. Applicants should have a bachelor's degree in electronic, computer, or telecom studies and 3 to 5 years of relevant telecom experience. The role requires shift flexibility, after-hours on-call support, and knowledge of ITIL, eTOM, Maximo, and Microsoft Office.
The posting
As published on du.ae. Pulled from the employer's site and shown as they wrote it.
Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period so your application can move forward.
Key Accountabilities
- Presiding the CAB Meeting - discussion of all planned RFCs (Fixed / Mobile)
- Post-assurance: Following on activity completion and triggering fault process if required
- Attending to Maximo Tool RFC’s
- Pre-assurance sanity check: Ensuring that all Change Requests, are examined through careful sanity check and make sure its executed and completed within defined KPI’s.
- Sending Business Outage/Hazard Notification (if needed).
- Adherence to Business concerns raise with regards on the SA / TC Notification (i.e. from National Interconnect, Platinum Desk, Business Customer Care, Virgin) - which should be catered and attended accordingly.
- Assisting RFC sponsor, with regards to Maximo Tool Operation, his/her RFC for updates as new RFC SLA (end to end).
- Providing bridge and providing technical/governance consultation to NIS, TSRM, TSO, IPSDP domain
- Checking Validating extension reason and requirements, Follow the request with Operation for technical review
- Conducting weekly change management advisory board meeting and Contributing to Adhoc requested meeting
- On call roaster and after working hours support, Conducting Adhoc request on time, Assisting SOC, Business, NDO base on received Call
- Attending Emergency RFC’s after working hours, Attending the carrier activities
- To coordinate with other departments in Normal /Urgent activities.
- Schedules and prioritizes Change Requests, assuring timely completion in accordance with customer need.
- Handle day-to-day administration of the Maximo tools.
- Provide reports on network performance, availability, SLA achievement and planned and unplanned outage activities on quarterly basis or as requested.
Qualifications
- Minimum Bachelor’s degree in electronic or computer Telecom
Experience
- 3 to 5 years of experience in a similar role in telecommunication industry
Skills
- To have excellent communication skill and be able to communicate up to C level
- Complete knowledge of ETOM and ITIL
- Eager to work on shift and flexible working hours
- Expert on Microsoft products like (Excel, power point and word)
- Be able to make eligible decision under the pressure and long working hour
- Knowledge of share point and Maximo