Summary
LOEWE is seeking a Client Advisor in Riyadh to deliver a strong client experience and meet individual and store objectives. The role includes building long-term client relationships, maintaining client records, sharing the brand’s history and product knowledge, and supporting visual merchandising and inventory tasks. The employer seeks someone with experience in a customer-focused role, a commercial mindset, and an interest in fashion, art, and culture. Fluency in English and Arabic is required.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
Your role will be:
- Achieve individual and store objectives.
- Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
- Engage with all clients and develop long lasting relationships.
- Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
- Master and transmit our brand history and heritage.
- Highlight our product categories through your product knowledge and storytelling.
- Develop and grow your client book, updating client information on the relevant company tools.
- Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
- Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
- Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.
What is important for the role: Proven experience in achieving individual goals and contributing to team results. Experience within a similar customer centric role. Deep interest in Fashion, Art, and Culture. Be naturally inclusive and open minded. Confident, service orientated, adaptable and empathetic in style and approach. Effective communication skills with the sensitivities to build and maintain a client portfolio. Results driven with a commercial mindset without compromising on the Team Player attitude. Fluent in English and Arabic