Summary
Accor is seeking a Cluster General Manager to lead operations across the Ibis and Adagio hotels in Doha, Qatar. The role oversees hotel departments and coordinates service delivery and brand standards across multiple properties. Responsibilities include strategic planning, guest service, financial performance, revenue growth, regulatory compliance, staff development and stakeholder relationships. Applicants should have proven general management experience in hospitality, strong commercial and financial expertise, and in-depth knowledge of hotel operations, including rooms, food and beverage, and MICE.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a dynamic and visionary General Manager to lead our hotels operations at Ibis & Adagio Doha - Qatar. As the driving force behind our success, you will oversee all aspects of hotel management, ensuring exceptional guest experiences while maximizing operational efficiency and profitability.
- Develop and implement strategic plans to achieve business goals and enhance overall performance
- Lead and inspire a diverse team of professionals, fostering a culture of excellence and innovation
- Oversee all operational departments, including rooms division, food and beverage, sales and marketing, and finance
- Ensure the highest standards of guest service and satisfaction are consistently met
- Manage financial performance, including budgeting, forecasting, and cost control measures
- Build and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local community partners
- Drive revenue growth through innovative marketing strategies and business development initiatives
- Ensure compliance with local regulations, brand standards, and company policies
- Implement and monitor quality assurance programs to maintain service excellence
- Stay abreast of industry trends and competitor activities to maintain a competitive edge
- Coordinate operations across multiple properties to ensure consistency in service delivery and brand standards
- Develop and execute comprehensive staff training and development programs to enhance team capabilities and career progression
- Establish and monitor key performance indicators (KPIs) and operational metrics to drive accountability and continuous improvement
- Lead crisis management and problem-resolution initiatives to address operational challenges and maintain business continuity
Qualifications
- Proven experience as a General Manager in the hospitality industry or a related field
- Strong track record in strategic planning and project leadership
- Exceptional leadership skills with the ability to motivate and develop high-performing teams
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
- Demonstrated commercial acumen and financial management expertise
- In-depth knowledge of hotel operations, including rooms division, food and beverage, and MICE
- Proficiency in revenue management and performance optimization techniques
- Strong problem-solving skills and ability to make decisions in fast-paced environments
- Familiarity with local regulations and business practices in the region
- Innovative mindset with a focus on continuous improvement and guest satisfaction
- Ability to represent the brand professionally and build strong community relationships
- Flexibility to work extended hours and handle high-pressure situations
Additional Information
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.