Summary
Hilton is seeking a Cluster IT Supervisor to support technology operations across multiple hotel properties in NEOM, Saudi Arabia. The role includes maintaining network and server performance, security, infrastructure and backup procedures, while resolving user technology issues and supporting hotel operations. The supervisor will help deliver IT projects such as workstation, server, Wi-Fi, PBX and point-of-sale installations, and ensure alignment with Hilton Technology Network standards. Responsibilities also include recruiting, training, coaching and evaluating team members.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster IT supervisor, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day
- Execute IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services
- Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability
- Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.
- Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures
- Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption
- Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
- Inspire and develop the team: Recruit, train, supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.