Summary
Accor is recruiting a Cluster Reservation Agent for Raffles & Fairmont The Red Sea in Umluj, Saudi Arabia. The role handles individual and group bookings, guest inquiries and special requests, maintains reservation records, prepares reports, and coordinates with hotel teams. Previous hotel reservations or front office experience is preferred but not mandatory for entry-level candidates; pre-opening experience is required. Knowledge of OPERA PMS or Accor systems and strong English communication skills are requested, with Arabic an advantage.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
Job Description
RESERVATIONS HANDLING
• PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND
ACCURATELY THROUGH OPERA / ACCOR SYSTEMS.
• RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA
PLATFORMS.
• UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE
REVENUE.
• ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST
INFORMATION.
SYSTEM & REPORTING
• MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND
NO-SHOWS.
• MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND
HOUSEKEEPING TEAMS.
• PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED.
• ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS.
GUEST COMMUNICATION & SERVICE
• HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES,
ETC.).
• COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS,
AND WALK-IN GUESTS.
• RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY.
JOB SPECIFICATIONS
• MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY
STANDARDS.
COORDINATION & COMPLIANCE
• LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS
OR LONG STAYS.
• FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS.
• SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY.
Qualifications
PREVIOUS EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED, NOT
MANDATORY FOR ENTRY-LEVEL).
KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE.
STRONG COMMUNICATION SKILLS IN ENGLISH (ARABIC IS A PLUS).
CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE.
ABILITY TO MULTITASK AND WORK UNDER PRESSURE.
BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL, OUTLOOK).
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.