Summary
The role is with a hotel owned and operated by FAS Hospitality Company L.L.C., an independent Marriott franchisee; the franchisee is the employer. The Cluster Reservations Manager manages reservations sales opportunities, supports and trains reservations staff, and works to meet revenue goals through selling and upselling. Duties include handling reservation inquiries, negotiating and documenting business, monitoring reservations, and delivering guest service. Applicants must be Saudi nationals and have either a high school diploma or GED with three years of related experience, or a relevant two-year degree with one year of related experience.
The posting
As published on marriott.com. Pulled from the employer's site and shown as they wrote it.
Additional Information: This hotel is owned and operated by an independent franchisee, FAS Hospitality Company L.L.C. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
Identifies new reservations sales business to achieve personal and property revenue goals.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Monitors same day selling procedures to maximize room revenue and control property occupancy.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Conducting Daily Reservations Sales Activities
Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Uses sales resources and administrative/support staff effectively.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Assists with monitoring accuracy of reservation sales orders within tracking systems.
Tracks no-show reservations and processes charges.
Manages wait list and prioritizes order of wait list contacts to be made.
Prepares work and maintenance orders.
Providing Exceptional Customer Service
Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company’s customer service standards and property’s brand standards.
Provides excellent customer service consistent with the daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Sets a positive example for guest relations.
This company is an equal opportunity employer.
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At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.