Summary
Alghanim Industries is seeking a Collection Agent to follow up on overdue customer accounts and support timely collection of receivables. Duties include calling customers, recording payment updates, responding to queries, identifying cases requiring escalation, and making field visits to deliver warning letters. The role also involves researching customer contact information and maintaining the confidentiality of customer records. Applicants should have a diploma or equivalent, 2–3 years of installment or retail collections experience, and strong communication and negotiation skills; prior experience in a lawyer’s office is an advantage.
The posting
As published on alghanim.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
Ensures effective collection follow-up on Normal portfolio and timely collection of receivables.
Job Responsibilities
1. Make daily telephone calls to overdue customers
2. Request Team Leader to SMS as may be required time to time
3. Highlight issues to Team Leader to resolve issues
4. Make field visit to deliver warning letter to customer home or work place
5. Send Faxes to customer work place
6. Make follow-up notes on customer payment
7. Response to customer query
8. Get new customer contact data through various search and give it to Team Leader for update in system
9. Maintain confidentiality of customer database
10. Daily communication with our customers in all categories.
11. Identify skipper cases and share the details to Team Leader
12. Make a daily update to see which customers have been paid
13. Broadcast the positive spirit among team members
14. Work and prepare all the collection and follow-up customers
Candidate Requirements
- Diploma or equivalent
- 2-3 years experience in Installment/retail Collection Calls, follow up, prior experience in lawyer office is an advantage
- Good team player
- Familiar with kuwait places to help in warning letter
- Skills of research and investigate and should be easy to find any person live in Kuwait.
- Able to work under pressure.
- Good negotiation or communication skills with different Customers