Summary
Wataniya Insurance is hiring a Collection Officer in Jeddah, Saudi Arabia. The role involves contacting customers about overdue bills, advising them on payment options, negotiating payment plans, and maintaining payment records. Duties also include preparing statements and reports, responding to customer queries, and reconciling accounts escalated by the accounts receivable team. Applicants need a bachelor's degree in accounting, business management, or a similar field, 1–2 years of collections experience, and strong negotiation and communication skills.
The posting
As published on wataniya.com.sa. Pulled from the employer's site and shown as they wrote it.
Job Summary
Collections officers are responsible for managing the collection of outstanding debts from clients and customers. They are hired by businesses and collections agencies to inform customers of their overdue bills and attempt to collect payment to mitigate company losses.
Collections Officer Responsibilities:
- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Maintaining customer payment records.
- Preparing customer financial statements “SOA”.
- Responding to customer queries and questions.
- Negotiating payment plans.
- Collecting all payments and debts
- Preparing reports and statements for the company accountant
- Liaising with customers and internal staff, including the sales team.
- Reconciling complicated accounts that were escalated by the AR team
Requirements
- Bachelor’s degree in accounting, business management, or a similar field.
- Previous experience working as a Collections Officer 1 -2 years
- Excellent negotiating skills.
- Good written and verbal communication skills.
- Familiarity with state debt collection laws.
- Knowledge of payment plans and accounting procedures.
- Knowledge of office and accounting software.
- Patience and resilience.