Summary
Tamara is a fintech platform serving customers and merchants in Saudi Arabia and the wider GCC. The Collections Advisor manages overdue payments from customers in the UAE market, makes 300–350 calls per day, and contacts customers through phone, WhatsApp, and email. The role also requires documenting interactions, escalating unresolved cases, following collection guidelines, and meeting collection targets. Applicants should have 1–2 years of relevant experience and fluency in Arabic and English; a bachelor's degree is preferred but not mandatory.
The posting
As published on tamara.co. Pulled from the employer's site and shown as they wrote it.
About us:
Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.
About the role
As a Collection Specialist, you will be responsible for managing and recovering overdue payments from customers in the UAE market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities.
Your Responsibilities
- Attempt 300-350 calls on a daily basis.
- Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments.
- Accurately document all customer interactions and update CRM systems in real-time.
- Escalate unresolved or high-risk cases to the team lead or concerned departments.
- Ensure all communications are compliant with CBUAE collection guidelines and Tamara's internal policies.
- Meet daily and monthly collection targets and maintain high customer satisfaction standards.
- Can work as per the defined collection shifts starting as early as 8:00 AM KSA time.
- Should be comfortable working in rotational shifts.
Your expertise
- Bachelor's degree (preferred but not mandatory).
- 1–2 years of experience in debt collection, customer service, or telecalling roles.
- Good understanding of collection tactics to convince the customer
- Fluency in Arabic and English is mandatory; proficiency in any of these languages Is preferable Hindi, Urdu, or Filipino.
- Strong convincing, persuasion, and problem-solving skills.
- Familiarity with CRM tools and dialer systems is preferred.
- Understanding of MS Excel is strong plus
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to work with one of the fastest-growing fintechs in the region.
- Modern workspace, training, and growth opportunities.
- Exposure to multi-national customer interactions and regional collections best practices.