Summary
First Abu Dhabi Bank is seeking a Collections Officer in Abu Dhabi. The role coordinates assigned legal cases with law firms, monitors filing timelines and case progress, and keeps case systems and legal flags updated. Duties also include reviewing legal documents, retrieving original files, handling collections-related requests and escalations, and supporting collection and recovery teams. Applicants need a bachelor’s degree and at least 3 years of relevant banking experience.
The posting
As published on bankfab.com. Pulled from the employer's site and shown as they wrote it.
Self-Management Responsibilities
Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year.
Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
Keeps professional developments, new techniques and current issues through continued education and professional growth.
Be updated on bank policies and procedures, central bank regulations and recent developments.
Offering timely resolution and satisfactory customer experience.
Core Responsibilities
Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.
Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).
Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.
Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.
Attending expert meetings and whenever required and reviewing commentaries and memos.
Ensuring updating the system and legal flags of all allocated cases.
handling assigned cases against the bank and extending support whenever required.
Ensuring original files retrieval and returns as per process and policy.
Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.
Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.
Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training.
Minimum Qualification
Bachelor’s degree.
Minimum Experience
Minimum 3 years of relevant experience in the banking sector