Collections Officer

Liwa University, Abu Dhabi and Al Ain Campuses

Since 1993, Liwa University has stood as a cornerstone of higher education in the Emirate of Abu Dhabi, nurturing potential and supplying the UAE labour market with skilled professionals. Today, Liwa University is dedicated to empowering all students to excel both academically and personally by providing them with the finest resources, support, and guidance available. To achieve this goal, Liwa University offers targeted programs and services meticulously designed to enhance academic progress and overall well-being. We proudly offer 30 masters, bachelor’s, and diploma programs across our 4 colleges: College of Media and Public Relations, College of Medical and Health Sciences, College of Business, College of Engineering and Computing with the support of the General Education Department.

Position’s Summary:

The Collections Officer is responsible for contacting students regarding outstanding debts, following up on overdue payments, and reminding them of their financial obligations. The role involves making regular follow-up calls, communicating payment deadlines, discussing available payment arrangements, and encouraging students to settle their outstanding balances promptly. The ideal candidate should have strong communication and negotiation skills, with the ability to handle collection calls professionally and effectively reduce outstanding debts.

Duties & Responsibilities:

• Research and analyze accounts before initiating collection calls, reviewing account histories and previous collection efforts.
• Contact individuals with outstanding balances to inform them of their financial obligations, clarify payment deadlines, and follow up on overdue payments.
• Advise students and other account holders on available payment options and applicable payment schedules.
• Communicate professionally with students and other relevant parties to address payment concerns and resolve outstanding account balances.
• Negotiate suitable payment plans in accordance with the university’s financial policies and procedures.
• Review requests for payment deferments, financial hardship arrangements, revised payment terms, or cancellations, and make recommendations within the scope of delegated authority.
• Develop and implement effective collection strategies to improve recovery rates and reduce outstanding balances.
• Conduct regular follow-up calls to ensure that agreed payment arrangements are honored and outstanding balances are settled promptly.
• Maintain accurate and up-to-date records of overdue accounts, collection calls, follow-up actions, payment commitments, and recovery efforts.

Knowledge & Skills:

• Skill in compiling data and analyzing financial information for decision-making purposes.
• Excellent negotiating skills.
• Strong written and verbal communication skills in English & Arabic languages
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.

Experience:

• 1–2 years of relevant experience in collections, debt recovery, accounts receivable, or a related field, or an equivalent combination of education and experience.

Academic Qualifications:

• High school diploma is required.
• A bachelor’s degree in Finance, Accounting, or a related field is preferred.