Summary
Abdul Aziz Ali Al Mutawa Group is seeking a Commercial Vehicle Service Manager to lead its truck service workshop and oversee service quality, productivity, customer satisfaction, and after-sales profitability. The role includes managing service staff and workshop capacity, meeting revenue and gross-profit targets, coordinating warranty and technical matters with the manufacturer, and developing maintenance solutions for fleet customers. Applicants should have a degree or diploma in automotive or mechanical engineering, at least 6–8 years of commercial vehicle after-sales experience, and at least 3 years in a service management role. The posting lists Ghazali Street as the location and mentions incentives, but does not state a specific salary.
The posting
As published on aaalmutawa.com. Pulled from the employer's site and shown as they wrote it.
Position : Commercial Vehicle Service Manager
The Service Manager is responsible for the overall performance of the service operation, ensuring high levels of customer satisfaction, workshop efficiency, service quality, and after-sales profitability.
Job Responsibilities:
· Manage & Lead the service team, manage workshop operations, ensure compliance with Principals standards, and continuously improve service processes and productivity.
· Achieve agreed service revenue and gross-profit targets.
· Manage the day-to-day operations of the truck service workshop.
· Monitor workshop capacity, productivity, utilization, and turnaround time.
· Lead and supervise Service Advisors, Workshop Supervisors, technicians, and support staff
· Develop service packages and maintenance solutions to improve customer retention.
· Identify opportunities for additional service business, including maintenance contracts and preventive maintenance programs.
· Maintain strong relationships with fleet customers and key accounts
· Coordinate with the manufacturer/principal on technical issues and warranty matters
· Continuously improving workshop processes, productivity, and efficiency
· Coordinate closely with the Parts Manager to ensure availability of critical service parts
· Support sales teams in presenting total after-sales solutions to customers.
· Prepare regular service operation reports for management.
· Maintain a safe working environment within the workshop.
· Performing any other tasks as assigned by his direct Manager.
Education
· Bachelor's/Diploma in Automotive Engineering, Mechanical Engineering, or related field
Experience:
· 6-8 years minimum experience in commercial vehicle/truck after-sales, preferably with dealership experience.
· Minimum 3 years in a managerial service role.
Knowledge & Skills:
· Strong knowledge of truck diagnostics, repair processes, preventive maintenance, and workshop management.
· Experience with fleet customers and service contracts is preferred.
· Strong leadership, communication, customer-management, and problem-solving skills.
· Good knowledge of service management systems and MS Office.
· Strong analytical skills
· Problem solving skills
· Time Management skills
Salary & Benefits
· Salary: Attractive Salary
· Other Benefits: Incentives