Summary
Accor is hiring a Concierge for Rixos Al Mairid Ras Al Khaimah in the United Arab Emirates. The role involves responding to guests’ special requests, sharing information about the property and nearby amenities, and recording relevant shift information. Candidates should have previous concierge or similar guest-facing experience, preferably in a luxury hotel, along with strong communication and interpersonal skills and attention to detail.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..
Review shift logs/daily memo books and document pertinent information in logbooks.
Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Qualifications
- Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
- Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
- Well-presented, confident, and service-oriented with a strong attention to detail