Summary
Citi is hiring a Controls Execution Manager in Dubai for its Consumer Sales Support function. The role covers control assessments and testing, sales surveillance, risk and trend analysis, issue remediation, vendor governance, and reporting to senior management. Applicants should have a bachelor's degree in a relevant discipline and 3–5 years of related experience, with strong analytical, reporting, and stakeholder management skills. The role is full-time and open to UAE nationals only.
The posting
As published on citigroup.com. Pulled from the employer's site and shown as they wrote it.
Role Purpose
The Sales Controls Execution Associate supports sales governance, surveillance, control testing, and business administration activities. The role requires strong analytical skills and business acumen to execute control assessments, identify emerging risks and trends, drive corrective actions, and support vendor governance and sales monitoring programs.
Key Responsibilities
- Execute Manager's Control Assessments (Risk & Controls Self Assessment), Standard Periodic Testing, Control Design Assessment (CDA) and self-assessments, ensuring timely completion, quality reviews, and remediation tracking.
- Conduct data analysis to identify trends, control gaps, and opportunities to strengthen the sales surveillance framework.
- Perform sales surveillance reviews including mystery shopping activities in accordance with regulatory and internal requirements.
- Ensure surveillance sampling and monitoring activities are executed in line with country and regional procedures.
- Track, monitor, and support closure of issues and corrective action plans.
- Manage and support the in-country sales practice review program.
- Prepare MIS, dashboards, presentations, and monthly updates for senior management on sales controls and surveillance outcomes.
- Support vendor governance activities, including KPI monitoring, payment tracking, performance reviews, and service oversight.
- Assist with transition initiatives, special projects, resource planning, and other business support activities.
- Partner with Sales, Compliance, Risk, and Operations teams to strengthen control effectiveness and governance standards.
Qualifications & Experience
- Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
- 3-5 years of experience in audit, operations, controls, surveillance, risk, compliance or similar fields
- Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.
- Strong analytical, reporting, and stakeholder management skills.
- Proficiency in Excel, PowerPoint, AI and data analysis tools.
Additional Requirements
- Strong understanding of risk and control principles, issue management, and regulatory compliance requirements.
- Ability to adapt to emerging regulatory and controls environment
- Pro-actively identify areas of focus and enhancements
Risk & Control Accountability
Demonstrate sound risk judgment and ensure compliance with applicable laws, regulations, policies, and procedures.
Execute key controls requirements and support the protection of the firm's reputation, clients, and assets through effective governance and surveillance practices.
Qualifications & Experience
- Bachelor's degree in Business, Finance, Risk Management, Accounting, or a related discipline.
- 3-5 years of relevant experience in controls, surveillance, risk management, compliance, audit, operations, or sales governance.
- Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.
- Strong analytical, reporting, problem-solving, and stakeholder management skills.
- Proficiency in Excel, PowerPoint, and data analysis tools.
Preferred Background:
- Candidates with experience in Operations, Internal Audit, Risk & Controls, Business Monitoring, or Compliance functions are preferred.
- Prior experience with consulting firms (e.g., Big 4 or similar advisory organizations) in audit, controls testing, risk advisory, or operational excellence engagements will be an advantage.
- Exposure to financial services, consulting, sales governance, or regulatory environments is desirable.
------------------------------------------------------
Job Family Group:
Consumer Sales
------------------------------------------------------
Job Family:
Consumer Sales Support
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.