CPOV & Fleet Manager

Job Requisition ID: 182051

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The CPOV & Fleet Manager is responsible for overseeing Trading Enterprises' Pre Owned & Fleet operations across the UAE, executing strategic sales initiatives across corporate, SME, and dealer channels. This role requires a comprehensive management approach to ensure synergy among stakeholders and meet growth budgets. Managing a team of nine direct reports, the manager is tasked with expanding the business's market footprint while maintaining high standards of customer service and satisfaction. This role directly impacts the financial health of the organization by optimizing fleet sales, pricing strategy, stock management, and customer relations.

What You Will Do:

General

• Develop and roll out CPOV commercial programs for all brands, ensuring consistency and sharing of best practices.
• Roll out and maintain CPOV presentation standards, including digital visibility and brand standards, ensuring consistency across all brands.
• Set sales targets and drive KPI achievement for teams, encouraging evaluations and refurbishments while liaising with Dealer Principals for performance management.
• Manage stock, including reconditioning costs, stock mix, trade-in penetration, and ageing stock, and provide monthly reports on performance.
• Conduct regular site visits to coach sales executives, develop action plans for improvement, and ensure completion of all required training.
• Compile reports to provide transparency on business health, offering analysis and recommendations to the General Manager.
• Collaborate with Dealer Principals, Automall, and Aftersales to ensure effective use of matrix reports in sales, buying, and estimation.
• Coordinate and manage buy-back returns, including negotiations, inspection processes, and residual values.
• Engage with Centres of Excellence to share information, report findings, and roll out best practices and initiatives.
• Ensure customer service and satisfaction through adherence to sales processes, comprehensive follow-ups, and improvement based on feedback.
• Deliver budgeted fleet volume and gross margin, ensuring monthly target achievements and budget adherence.
• Enhance market penetration by introducing initiatives and business opportunities, aiming for growth in market share and customer base expansion.
• Secure and manage fleet tenders and contracts with UAE Government organizations, fostering revenue growth from these contracts.
• Participate in fleet product planning, supply chain, and marketing, providing customer feedback and collaborating on marketing plans to maximize revenue.
• Manage fleet pricing strategies to optimize gross margin and unit sales against budget goals.

Required Skills To Be Successful:

• Advanced stock management and tactical commercial program development skills.
• Proven abilities in negotiating and closing deals effectively while interpreting and leveraging P&L for used cars.
• Exceptional training, coaching, and leadership skills to manage and develop sales teams.
• Highly developed quantitative and analytical skills with computer proficiency for data evaluation and presentation.

What Qualifies You For The Role:

• Strong knowledge of the used car sales and buying process, including F&I systems and methodologies.
• Substantial experience in Pre-Owned multi-site management within a franchised automotive environment.
• Proficiency in operating within the B2B sector, with a focus on commercial results and KPI delivery.
• Arabic speaking ability is preferred, alongside proficiency in English.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.