Credit & Collection Manager

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients. Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients. With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners. Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations. The Credit & Collection Manager is responsible for developing and managing personalized collection plans, monitoring aged accounts, and optimizing collection processes to improve cash flow and reduce outstanding receivables. This role will collaborate across departments to ensure credit terms and risk assessments are aligned with business objectives, while maintaining strong client relationships through consistent, professional communication. You will handle escalated accounts, negotiate feasible payment arrangements, and conduct in-person visits for high-risk or strategic clients when needed. Key Responsibilities: • Collections Strategy and Plannin • Develop and execute collection strategies and policies through checking current policies and assess financial goals to align strategies to ensure that collections strategies are optimized to achieve the company's financial objectives • Create and manage collection plans and develop personalized collection action plans to facilitate timely resolutions for overdue payments and reduce the amount of outstanding debt • Collaborate with the collection team to establish credit terms and risk assessment criteria to align collection efforts with accurate risk assessment to prevent future overdue accounts. • Monitor and analyze aged accounts receivable reports to identify delinquent accounts through creation of a process to track the status of the overdue accounts • Coordinate collection efforts based on the account urgency to maximize cash flow by addressing the highest priority overdue accounts first and reduce outstanding balances • Client Communication • Contact clients to discuss overdue accounts and negotiate payment arrangements to resolve overdue debts by negotiating feasible payment terms with clients • Maintain professional and positive relationships with clients to encourage timely payments by providing consistent communication and support to clients during the collection process to foster goodwill and trust with clients, ensuring ongoing prompt payment behavior • Handle escalated inquiries and negotiate payment arrangements while maintaining a customer-centric approach to resolve issues efficiently while maintaining a positive relationship with clients • Visit high-risk or strategic clients in-person, as needed, to resolve disputes or formalize revised payment terms. • Performance Monitoring • Track and report on collections performance metrics, adjusting strategies as necessary through producing regular reports on collections metrics and analyze trends to monitor the success of collections efforts, adjusting strategies to improve outcomes where necessary • Provide regular updates to the Collection Head regarding account statuses and collection efforts to ensure senior management is informed and can provide necessary guidance • Generate and present regular collections reports, highlighting trends, progress, and areas of concern to keep stakeholders informed and align team efforts with organizational goals • Measure KPIs for team and clients using real-time data (e.g., delay bucket analysis, collection ratio) • Track collection targets vs. actuals and provide insights on gaps and necessary strategy shifts • Credit Policy Management • Develop and refine client-specific credit policies, adjusting based on segment behavior, profitability, and risk appetite. • Approve or decline special requests for extended credit periods after evaluating payment history, financials, and order size. • Collaborate with sales teams to ensure deals align with credit policies and payment capabilities. • Collaboration • Work closely with other departments to resolve disputes and improve collection processes and prevent Issues from arising In the future • Collaborate with the finance team to ensure accurate reporting and compliance with financial regulations through gathering relevant data and process It to ensure that all reports are compliant with financial regulations • Documentation • Maintain accurate records of all communications and collection activities to ensure the documentation for future reference and compliance • Prepare reports on collection activities and account statuses for management review to keep management informed to enable effective decision-making • Risk Management • Identify risks, proposing strategies through checking reports and gathering information to identify potential risks to collections to minimize financial losses by addressing risks before they become problematic Requirements Qualifications Education: Bachelor's degree in finance, Accounting, Business Administration, or a related field Experience: Minimum of 12 years of experience in collections or accounts receivable, -preferably in the IT or technology sector Proven track record of meeting or exceeding collection targets Proficient in using accounting software and Microsoft Office Suite, particularly Excel Familiarity with collections management systems and databases Understanding of relevant laws and regulations related to debt collection Excellent negotiation, communication, and interpersonal skills Excellent communication and negotiation skills. Problem-solving ability and high attention to detail. Ability to handle multiple tasks and prioritize effectively. Understanding of relevant laws and regulations governing collections and credit EQUAL EMPLOYMENT OPPORTUNITY COMMISSION: Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws.