Summary
FedEx is hiring a Customer Care Representative in Dubai. The role involves completing defined processes and procedures accurately and on time, identifying anomalies, resolving routine issues, and escalating complex matters to senior team members. Candidates must be UAE nationals and should have communication, teamwork, Microsoft Office and PC, and problem-solving skills. The role follows a rostered shift schedule and lists 48 scheduled weekly hours.
The posting
As published on fedex.com. Pulled from the employer's site and shown as they wrote it.
What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
Company:
MER FedEx Express Intl BV DXB
City:
Dubai
Scheduled Weekly Hours:
48
Worker Type:
Regular
Posting Start Date
23-Sept-2026
Posting Close Date:
30-Oct-2026
Job Family:
FXE-MEISA: Customer Care Representative
Position Summary:
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
This position is currently open to UAE Nationals only.
As this is a call center role, candidates will be required to work on a rostered shift schedule.
Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills