Summary
Rentokil Initial is hiring a part-time Customer Experience Specialist in Riyadh to support customer retention, renewals, and branch revenue growth. The role involves resolving complaints, identifying at-risk accounts, recommending improvements, reviewing accounts, and preparing monthly performance dashboards. Applicants must be Saudi candidates and have at least 1 year of relevant experience; a bachelor’s degree in a related field is preferred. Strong telephone selling and communication skills, with good command of Arabic and English, are required.
The posting
As published on rentokil-initial.com. Pulled from the employer's site and shown as they wrote it.
The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.
The main job duties and responsabilties are:
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
Requirements
- Has to be a Saudi Candidate
- Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
- At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
- Strong communication and telephone selling skills.
- Good command of English and Arabic.
Benefits
- Medical Insurance Class A
- 22 vacation days per year