Summary
Emirates Islamic is seeking a Customer Relationship Officer to support its Priority Banking customers in Dubai. The role handles customer queries, requests, complaints and applications, supports assigned Relationship Managers, and follows issues through to resolution. It also involves serving customers at Priority Centers, complying with bank policies, reporting discrepancies, and cross-selling products. Applicants must be UAE nationals and have a high school or bachelor’s degree and relevant experience; a competitive salary package is offered.
The posting
As published on emiratesislamic.ae. Pulled from the employer's site and shown as they wrote it.
Responsibilities
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
The primary purpose of this job is :
- Provide end to end customer service to Priority Banking customers as per bank TAT’s
- Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
- Address customer complaints & provide First Contact Resolution where ever possible
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
- Follow-up with customer post complaint resolution ensuring customer experience
- Adherence to applicable policies & procedures to safeguard bank’s interests
- Report discrepancies to management
- Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank
Qualifications
Job Skills & Qualifications:
- High School or Bachelor degree
- Relevant experience in related/similar job
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private