Summary
Majid Al Futtaim is hiring a Customer Service Coordinator for City Centre Mirdif in Dubai. The role supports the mall information desk, provides visitors with directions and information, handles enquiries and resolves complaints according to service procedures. Duties also include administering the gift card program and following payment-handling policies. Applicants need a high school diploma or equivalent and at least 2 years of customer service experience in a shopping centre or luxury hotel; the role is identified as Emirati Talent.
The posting
As published on majidalfuttaim.com. Pulled from the employer's site and shown as they wrote it.
ROLE PROFILE:
- Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
- Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
- Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
- Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
- Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures
REQUIREMENTS:
- High school diploma or equivalent required
- 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.