Summary
NAFFCO is hiring a Customer Service Representative in Dubai, United Arab Emirates. The role handles customer inquiries and complaints, provides information about products, services and orders, and coordinates with internal departments to resolve issues and follow up on requests. The representative also maintains interaction records and prepares reports. A bachelor’s degree or relevant qualification is required; prior customer service experience is preferred, along with strong communication, coordination and problem-solving skills and proficiency in MS Office.
The posting
As published on naffco.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
NAFFCO is looking for a Customer Service Representative to handle customer inquiries, provide timely support, coordinate with internal departments, and ensure a high level of customer satisfaction. The role requires excellent communication, coordination, and problem-solving skills.
Key Responsibilities
Handle customer inquiries through phone, email, and other communication channels.
Provide accurate information regarding products, services, orders, and customer requests.
Coordinate with relevant internal departments to resolve customer issues and follow up on pending requests.
Maintain accurate records of customer interactions, requests, and complaints.
Monitor customer requests and ensure timely responses and resolutions.
Handle customer complaints professionally and escalate complex issues when required.
Follow up with customers to ensure satisfactory resolution of their concerns.
Support the team in maintaining a high standard of customer service.
Prepare and maintain necessary reports and documentation.
Perform other customer service and administrative duties as assigned.
Requirements
Bachelor’s degree or relevant qualification.
Previous experience in customer service, customer support, or a related role is preferred.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Good coordination and follow-up skills.
Proficiency in MS Office and basic computer applications.
Ability to work effectively in a fast-paced, team-oriented environment.
Customer-focused attitude with strong attention to detail.
Skills & Competencies
Customer Service
Communication Skills
Problem Solving
Coordination & Follow-up
Complaint Handling
Time Management
Teamwork
Attention to Detail