Summary
Microsoft's Customer Experience & Success team is seeking a Customer Success Account Manager in Jeddah. The role supports strategic customers’ cloud journeys, drives adoption of Microsoft solutions, and develops customer success plans. Duties include managing stakeholder relationships, coordinating Microsoft and partner teams, monitoring customer health, and providing guidance. Applicants need a bachelor's degree and at least 6 years of relevant customer-facing experience; cloud and professional certifications are preferred.
The posting
As published on microsoft.com. Pulled from the employer's site and shown as they wrote it.
Overview
Microsoft's Customer Experience & Success (CE&S) team helps customers get the most value from Microsoft technologies and achieve their business goals.
As a Customer Success Account Manager (CSAM), you will work closely with strategic customers to support their cloud journey, drive adoption of Microsoft solutions, and help ensure successful outcomes. You will build trusted relationships with customer stakeholders, coordinate resources across Microsoft and partner teams, and provide guidance to help customers maximize their investments.
This role offers an opportunity to grow your delivery management, customer engagement, and cloud expertise while working with leading enterprise customers across the industry.
Responsibilities
Job Responsibilities:
- Build and maintain strong relationships with customer stakeholders and executive leaders.
- Drive adoption and value realization of Microsoft cloud solutions.
- Develop and execute customer success plans aligned to business objectives.
- Lead delivery programs and coordinate Microsoft and partner teams to achieve customer outcomes.
- Monitor customer health, identify risks, and provide strategic and technical guidance.
Qualifications
Required Qualifications:
- Bachelor's degree in Business, IT, Computer Science, or a related field.
- 6+ years of experience in Customer Success, Solution Delivery, Consulting, Program Management, or a similar customer-facing role.
- Experience working with enterprise customers and cloud technologies.
- Strong stakeholder management and customer engagement skills.
Preferred Qualifications:
- 10+ years of experience in Customer Success, Solution Delivery, Consulting, or Program Management.
- Microsoft Azure, Microsoft 365, or equivalent cloud certifications.
- ITIL, PMP, Prosci, or similar professional certifications.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.