Summary
Jahez Group is hiring a Customer Success Specialist for Marn in Riyadh. The role manages customer onboarding, product and payment setup, training, integration checks, and go-live support. It also involves follow-up calls, customer health checks, issue coordination, and maintaining records to support satisfaction and retention. Applicants need a bachelor’s degree in business administration, marketing, or a related field and at least 1 year of experience in a customer-facing or relationship-focused role.
The posting
As published on jahezgroup.com. Pulled from the employer's site and shown as they wrote it.
The Customer Success Specialist is responsible for managing the customer onboarding and post-sales journey by ensuring customers are successfully configured, trained, and ready to use Marn products and partner systems. The role focuses on customer onboarding, integration readiness, product and payment setup, go-live support, and proactive customer follow-up to promote satisfaction, adoption, and long-term retention.
Conduct welcoming calls with new customers and collect the required customer configuration and operational data.
Lead customer onboarding activities and provide hands-on training on Marn products, services, and partner systems.
Guide customers through the required setup and onboarding processes to ensure a smooth transition to go-live.
Conduct integration test orders to verify system and operational readiness prior to go-live.
Identify and coordinate the resolution of integration or configuration issues that may impact customer readiness.
Coordinate with relevant internal teams and partners to ensure successful customer implementation and go-live.
Activate and configure Marn Payments for eligible customers as part of the onboarding process.
Ensure payment setup is completed and operational prior to customer go-live.
Manage the onboarding process for new Jahez customers joining the Marn platform.
Coordinate required onboarding activities, configurations, training, and readiness checks for Jahez customers.
Conduct periodic customer health checks to monitor customer engagement, satisfaction, and overall account status.
Conduct follow-up calls with customers to identify concerns, address potential issues, and strengthen customer relationships.
Identify customer needs and potential risks and coordinate with relevant teams to support customer satisfaction and long-term retention.
Maintain accurate records of onboarding activities, customer interactions, and follow-up actions.
Academic Qualifications and Certification:
Bachelor’s degree in business administration, Marketing, or a related field.
Experience:
Minimum of 1+ years in customer-facing roles, customer relationships or related roles.