Summary
NMC Healthcare is seeking a Data Entry Operator in Dubai. The role includes registering patients in the HIS, maintaining accurate records and billing, guiding patients with enquiries, and coordinating patient flow and referrals. Applicants should preferably be college graduates and have at least one year of receptionist experience in a patient-focused environment, including use of a multi-line switchboard. English is required; Arabic is advantageous but not essential.
The posting
As published on nmc.ae. Pulled from the employer's site and shown as they wrote it.
DUTIES AND RESPONSIBILITIES
Registration of patients in the HIS and ensuring accuracy is maintained.
Attending to the patients and guiding them with their enquiries
Maintaining good telephone and email etiquette
Coordinating with the supervisors regarding the patient flow management
Ensuring that the billing is done in the system accurately as per the guidelines and billing protocols.
Ensuring that the waiting time is reduced and assisting in improving the same
Maintaining the correct remarks and updates for various company referrals and coordinating with the relevant team if there is any clarification
Being up to date with the new tie ups and the billing requirements
Assisting with related data entry tasks in the other departments
Assisting with any additional task assigned by the HOD as per the operational requirement
Responsibilities
DUTIES AND RESPONSIBILITIES
Registration of patients in the HIS and ensuring accuracy is maintained.
Attending to the patients and guiding them with their enquiries
Maintaining good telephone and email etiquette
Coordinating with the supervisors regarding the patient flow management
Ensuring that the billing is done in the system accurately as per the guidelines and billing protocols.
Ensuring that the waiting time is reduced and assisting in improving the same
Maintaining the correct remarks and updates for various company referrals and coordinating with the relevant team if there is any clarification
Being up to date with the new tie ups and the billing requirements
Assisting with related data entry tasks in the other departments
Assisting with any additional task assigned by the HOD as per the operational requirement
guage advantageous/desirable but not essential.
Qualifications
QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS:-
4.1 Preferably a college graduate in any discipline.
4.2 Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system.
4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.
4.4 Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette
4.5 Patient focused; service oriented; patient & understanding.
4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
Ability to work independently with minimal supervision.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.